At Kapture CX, we take great pride in providing our clients with creative solutions and […]

Table of Content 1 . The Evolving Role of Chatbots 2 . The Future of […]

There are several factors that businesses consider when calculating profitability. One aspect that companies cannot […]

Customer experience is no longer a mere buzzword, it is in fact a critical factor […]

Each time we make a UPI payment, imagining a time without them becomes harder. From […]

Changing with the times to meet demands is imperative for any business that wishes to […]

Imagine yourself as a customer service representative at a popular online retailer. The holiday season […]

Most businesses aim to secure customer loyalty by offering top-notch support and experience. This can […]

The rise of social media has fundamentally changed the customer service landscape. While brands can […]

Digital lending is a burgeoning industry, with billions of dollars being lent out to consumers. […]

Imagine two companies; Alpha and Beta. They operate in the same industry, and provide similar […]

The travel itch is contagious! Whether it’s luxurious getaways or budget backpacking adventures, a surge […]

Imagine you’re stuck at an airport with a lost boarding pass. Traditionally, you’d wait in […]

Table of Contents 1 . The current scenario with survey feedback 2 . Why Persona-based […]

Amidst an online shopping spree, a notification suddenly appears, prompting you to change your debit […]

The Chief Customer Officer (CCO) role has never been more critical. Whether called the Chief […]

Picture this: You walk past a sea of coffee shops, each with tempting offers – […]

The boom in the travel industry is evident. The urge to travel, explore places, and […]

A customer’s experience with your organization is a journey characterized by twists and turns, where […]

Every single touchpoint between a business and its customers is an opportunity to deliver a […]

A customer’s journey with your business doesn’t end at buying the ticket. It begins there […]

In today’s hyper-connected world, where every interaction leaves an indelible mark, the axiom that ‘the […]

Travel is one of life’s joys. Being able to get away and just be somewhere […]

“Compelling customer experiences — physical or digital or both — start with compelling customer understanding. […]

As consumer dynamics gradually shift towards e-commerce purchases, their preferences & expectations become more pronounced […]

If cracking the code for a happy customer is on your mind, this blog has […]

OpenAI has revolutionized the way companies think about AI. What was once considered a mysterious, […]

Have you ever stopped using a grocery delivery app after receiving rotten vegetables? Or felt […]

In an era driven by technological advancements, the role of artificial intelligence (AI) has become […]

“Customers may forget what you said, but they will never forget how you made them […]

Coming up with a business idea is all a cakewalk until the reality sets in. […]

Ho-Ho-Ho, ‘Tis the season we’ve all been waiting for! As the holiday season approaches, people […]

In the dynamic realm of e-commerce, where choices are abundant and attention spans are fleeting, […]

In the dynamic landscape of customer support, effective collaboration among team members is pivotal for […]

In recent years, the e-commerce sector has made significant advancements. The convenience of receiving a […]

It’s fair to assert that AI, particularly within the customer service sector, is not just […]

A study from Stanford and MIT found that using AI in customer service makes agents […]

“Augmented intelligence is all about people taking advantage of AI” –– Svetlana Sicular, research vice […]

Customer feedback is important. Not only to improve upon your products but to know what […]

Your business is significantly impacted when you use feedback from customers to enhance the customer […]

A rise in the number of customers for a business comes with an increase in […]

It can be difficult and stressful to work in a contact center. Employees may become […]

While a positive Net Promoter Score (NPS) is a coveted indicator of customer satisfaction, a […]

It is of the utmost importance for businesses seeking growth to keep an eye on […]

Customer feedback is a goldmine of insights that can fuel the growth of a business.  […]

For your business to thrive, improving inventory visibility is crucial. Excess inventory ties up capital, […]

Data is one of the most important currencies in today’s environment. This is because most […]

Amid the AI revolution, Kapture CX Secures $4 Million Investment from Cactus Venture Partners Cactus […]

Data leaks and cyberattacks are becoming increasingly regular these days. Businesses use customer information for […]

One of the many sectors that should have a laser-like emphasis on customer experience is […]

With the rise of automation technologies, organizations can now enhance their customer support operations by […]

As your business grows, so does the demand for customer support. It can be challenging […]

In today’s digital age, customers expect quick and easy access to information about the products […]

Contact centers are more than just a place to answer calls; they’re the primary communication […]

Empathy is a crucial element in building strong relationships with customers. It helps to create […]

In the customer service industry, the language that support agents use can have a significant […]

The use of chatbots in the enterprise has grown tremendously in recent years. Organizations across […]

Customer feedback is one of the most valuable sources of information for any business. It […]

Dealing with dissatisfied customers can be a challenging task, but it’s an important part of […]

Are you tired of juggling multiple tools and struggling to keep track of customer support […]

Keeping up with client expectations is critical to your organization, which means your support operations […]

Ever wondered what is that one thing that can help you be your customer’s first […]

Interacting with customer service representatives and explaining to them a small issue is hectic and […]

In today’s competitive market, consumers hold immense power. Their reviews and experiences, positive or negative, […]

Today’s informed customers hold the power. Easy access to information equips them to make smarter […]

When it comes to customer service, today’s customers have high expectations. They want immediate resolution […]

Ecommerce has experienced the greatest boom in the last decade, and one of the industry’s […]

Feeling overwhelmed by the sheer number of features offered by different help desk software options? […]

Customer service agents can positively influence customers in so many ways. Let’s talk about some […]

Responding fast to customer queries makes all the difference in delivering outstanding customer service. There […]

Good customer service is the outcome of teamwork where various customer support teams work seamlessly […]

All businesses face some specific challenges, including FMCG. This is an ample market opportunity for […]

The ability to respond to customers’ calls, resolve their issues faster, and not keep them […]

The key to running a successful retail business is to have good visibility into the […]

The IT world is abuzz with indistinguishable technical terms open to several interpretations. We have, […]

Table of Contents 1 . What Does Customer Service Problem Solving Entail? 2. The Impact […]

Customers use numerous channels to get in touch with your business. They hop channels throughout […]

Don’t you all crave for that extraordinary customer service every time you interact with any […]

“As a company grows, communication becomes its biggest challenge.” –Ben Horowitz Managing business calls is […]

If you are looking for great success in the SaaS industry, then having a Customer […]

In business, being able to respond to emails faster can help you gain an upper […]

Every day, the logistics industry deals with tasks of acquiring resources and managing transit, distribution, […]

Traditionally, call centers have been reactive while addressing customer issues. Hence, they’ve functioned more like […]

Pharmaceutical compliance training pressures have always been higher. With the COVID-19 pandemic sweeping the globe, […]

“Profit in business comes from repeat customers; customers that boast about your product and service, […]

The IT world is migrating to the cloud as more businesses recognize the advantages of […]

Cloud computing and CRM (Customer Relationship Management) are words that are synonymous while doing business […]

Focus on customer service as a competitive advantage…Retailers who want to build customer loyalty must […]

Table of Contents 1 . What is positive language in customer service? 2 . Importance […]

Gather, share, and implement customer feedback to help your business grow….That’s a terrific idea! Your […]