Industries > Retail

Meet Shoppers Wherever They Are

Combine physical and digital channels to streamline your customer service in retail with an enterprise, retail-focused AI-powered support platform.

Leading Retail Brands Trust Kapture

Kapture CX for Retail

A new retail experience with Kapture CX

Discover how Kapture CX, an AI-powered customer experience solution, transforms your retail business. Offer hyper-personalized experiences, blending in-store and online journeys seamlessly. Connect with global shoppers effortlessly with a resolution accuracy of 99%.

Empower your customers with Self Serve and streamline interactions across all channels. Get insightful analytics, boost essential metrics, and integrate with 1,000+ apps. Convert browsers into buyers with Kapture CX.

Elevating Retail CX

You Need No Other

Center the customer

Offer a distinguished support experience with hyper-personalized, contextual, and intelligent support.

Automate support

Augment your support staff with ML-driven automation to analyze patterns, predict issues, and deliver elevated experiences at scale and speed.

Offer omnichannel support

Integrate Kapture across your tech stack with over 1,000+ enterprise API integrations.

Customize to fit

Fully customize an already tailored-for-retail CX platform to further align support delivery with your processes.

Save money

Cut down support costs dramatically while boosting customer service in retail metrics like NPS, FCR, CSAT.

Personalize self-service

Introduce AI-enabled self-serve options to empower customers to review previous orders, raise tickets, resolve complex queries, etc.

Comply confidently

Comply with industry regulations by encrypting sensitive data, masking PHI/PPI information and exposing only necessary data to support teams.

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Retail Sub-sectors

Transforming Support for Retail Sub-sectors

Enterprises have unique support processes and requirements. Kapture enables standout customer service in retail experiences for these enterprises.


Personalize all customer support interactions, dole out upsell/cross-sell opportunities and retain customers better.


Streamline communications with partners, vendors, sellers and customers in a consolidated support environment.

Beauty & Cosmetics

Facilitate diverse product sensitivities, personalized advice for product selection and post-purchase customer journeys.


Support complex product journeys without intermediaries while optimizing returns and reverse logistics.

Transform Customer Support

From Transactional to Experiential

Customers may not pat your back for a standout customer service in retail experience but will complain if you fall short. Here’s how Kapture shifts you from barebones transactional support to experiential support.

Makes data available

Kapture makes customer data available, accessible, unified and secure so that you utilize it to its full potential.

Allows self-serve

Personalize self-service with AI by offering dynamic FAQs customized as per customer and ticket context.

Connects touchpoints

Say goodbye to siloed customer touchpoints. Bring them together for a smooth omnichannel support experience.

Shows in-depth analytics

Use 500+ reporting formats to obtain visibility into insights categorized by agent or ticket source. Find gaps and make data-led decisions.

Provides intelligent context

Kapture uses AI to contextualize automatic actions based on the customer’s past purchases, segmentation, location, etc.

Assists support agents

Agents use chat templates to address repetitive queries and OpenAI to summarize queries and generate, edit and send responses.


High-fives From Industry Experts

Time and again, Kapture has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.

Smart AI & Automation

Do more with less using AI, ML, NLP

  • Route queries based on skill mapping and load balancing to expedite support.
  • Enable agent efficiency with enterprise-grade OpenAI response. recommendations and query summarization.
  • Offer diverse chat options: menu-based, conversational, and FAQs. 
  • Gather feedback at every step to make customer-led innovation a reality.
  • Reduce agent dependency by automating complex escalations like refunds and product defects.

Customer Testimonials

Hear it from Our Customers

Insights from satisfied customers sharing their experiences with our product and services.


Frequently Asked Questions

Kapture guarantees the fastest go-live in the industry. Our dedicated team of implementation managers use their deep domain expertise to conduct a thorough requirement analysis of your business. This ensures a quick, customized and hassle-free deployment process.

The cost of adopting Kapture depends on the scale and complexity of your customer support. Pricing is subjective as we accommodate last-mile enterprise customizations. We start with having a detailed discussion with you to learn about your support organization, budget and business goals and aim to implement a tailored solution that aligns with your business within your budget.

Kapture is designed for seamless integration with retail technology stacks. However, potential hiccups can arise due to legacy system complexities, data migration challenges, or the need for specific customizations. We conduct thorough assessments upfront to anticipate and address potential hurdles, so surprises down the line are rare. Our team, well-versed in retail domain intricacies, is committed to proactive problem-solving should the need arise.

We pride ourselves on handholding our customers through the implementation process and seeing last-mile customizations to the end. We ensure Kapture fits your processes and requirements to minimize change management for you.

Kapture’s noteworthy competitors often spread wide and thin with their features and capabilities as they focus on SMEs/small businesses. We find that large enterprises need a support platform that goes narrow and deep. That’s just what Kapture is- a vertical-focused customer support solution.

Our omni-channel integrations ensure a seamless shopping experience for customers across all retail formats, unifying sales, fulfillment, return, and inventory management processes on a single platform.

Yes, Kapture is designed for seamless integration with various POS, ERP, payment, and other systems, ensuring a unified customer view across channels and empowering retailers to deliver consistent and personalized support.

Virtual assistants or chatbots enhance online support by providing instant responses to queries, personalizing product recommendations, and allowing simple functions such as order tracking to ensure a hiccup-free shopping experience.

We prioritize data security by implementing encryption protocols, access controls, and regular security audits. Compliance with industry standards is integral to safeguarding customer information throughout the support journey.

Start Your CX Transformation Journey Today

Join the 1000+ Enterprises that chose to transform their CX with AI-powered intelligent automation.