Phygital retail is a growing trend that combines the physical…

When it comes to customer support, most businesses see it…

The use of chatbots in the enterprise has grown tremendously…

In recent years, the rise of artificial intelligence and automation…

Customer feedback is one of the most valuable sources of…

Meeting customer expectations is essential for any business that wants…

Creating an exceptional CX is essential for the success of…

Dealing with dissatisfied customers can be a challenging task, but…

Are you tired of juggling multiple tools and struggling to…

Customer feedback has emerged as a key driver of long-term…

The holiday season has arrived, and unlike any other time…

The definition of excellent customer service has evolved. People hold…

The e-commerce landscape has quickly adapted to the changing needs…

Every business has churn, and more often than not, it…

Keeping up with client expectations is critical to your organization,…

Your customer service department is an excellent chance to engage…

Ever wondered what is that one thing that can help…

Today, personalization is a key differentiating factor in customer service.…

Interacting with customer service representatives and explaining to them a…

80% of consumers are more likely to buy from a…

It is a fact that some customers will leave your…

When it comes to customer service, today’s customers have high…

Ecommerce has experienced the greatest boom in the last decade,…

If you are planning to switch to help desk software…

In the current business environment, you cannot take customer retention…

Customer behavior has evolved with digital advancements. It is no…

Customer service agents can positively influence customers in so many…

Implementing the right ticketing system for your customer service is…

Insurance agents deal with various tasks and clients in a…

Responding fast to customer queries makes all the difference in…

Running a business without a well-planned customer support system is…

Businesses are on a never-ending quest to find out what…

Good customer service is the outcome of teamwork where various…

With over 2 billion monthly active users, Whatsapp has become…

All businesses face some specific challenges, including FMCG. This is…

The ability to respond to customers’ calls, resolve their issues…

Maintaining a positive attitude is crucial while dealing with customers.…

The key to running a successful retail business is to…

“The best advertising you can have is a loyal customer…

Effective customer relationship management is a crucial part of the…