Mastering the Art of Quick Response: Handling Large Support Ticket Volumes with Ease
A rise in the number of customers for a business…
Five ways to prevent contact center burnout and reduce turnover rates
It can be difficult and stressful to work in a…
Converting Negative NPS Scores into Positive Change: Strategies for Improvement
While a positive Net Promoter Score (NPS) is a coveted…
How To Turn Your Customer Feedback Into Actionable Insights?
It is of the utmost importance for businesses seeking growth…
Scaling Empathy: Techniques for Providing Personalized Care to a Large Customer Base
Today, customer satisfaction is as crucial as ever. To provide…
Boosting Customer Feedback Participation: Proven Tactics for Increasing NPS Survey Responses
Customer feedback is a goldmine of insights that can fuel…
The Art of Choosing the Right Time to Send NPS Surveys
“Feedback is the only way to ensure you are still…
PII Privacy: How To Stay Compliant?
Customers trust a business when they choose to give them…
How To Improve Inventory Visibility?
For your business to shine, you ought to improve inventory…
Why Localization of Data is Essential
Concern over how the data we share on various platforms…
Kapture CX raises $4 million in funding from Cactus Venture Partners amid AI Revolution
Cactus Venture Partners (CVP) has led a investment round of…
How To Identify Dissatisfied Customers?
In the highly competitive world of business, customer satisfaction plays…
Keeping Customer Data Confidential with PII Encryption
Data leaks and cyberattacks are becoming increasingly regular these days.…
The Power of Proactive Customer Service in the Airline Sector
One of the many sectors that should have a laser-like…
5 Tips for Hiring the Best Customer Service Representatives
Customer service is extremely crucial for every enterprise, regardless of…
How to Supercharge Your Automation in Customer Support for Better Efficiency
With the rise of automation technologies, organizations can now enhance…
Scale Customer Support Without Compromising on Quality
As your business grows, so does the demand for customer…
FAQ Vs Knowledge Base: What you Need to Know
In today’s digital age, customers expect quick and easy access…
Everything you need to know about Proactive Support and How to Implement it?
Proactive support is a customer service approach that focuses on…
How to be a Customer-focused Organization
In today’s highly competitive business landscape, customer satisfaction is critical…
5 Excellent ways to Reduce Response Time in Customer Support
In today’s world, where customers have access to multiple options…
Why Agent Assistant is a Must-have Tool for Contact Center Operations
Contact center is the backbone of customer service operations in…
How AI is improving Customer Experience
The customer experience is a critical factor in the success…
How to Build Customer Empathy
Empathy is a crucial element in building strong relationships with…
Positive Customer Phrases that Support Agents should Use
In the customer service industry, the language that support agents…
The Importance of Customer Support in Phygital
Phygital retail is a growing trend that combines the physical…
Beyond Customer Support: How Support Teams Impact Revenue
When it comes to customer support, most businesses see it…
How to Use Enterprise Chatbots
The use of chatbots in the enterprise has grown tremendously…
Customer Support Automation: Putting Customer Support on Autopilot
In recent years, the rise of artificial intelligence and automation…
The anatomy of customer feedback: Why is it important to your business?
Customer feedback is one of the most valuable sources of…
Meeting Customer Expectations: A Guide to Building Customer Loyalty
Meeting customer expectations is essential for any business that wants…
Make the Most Out of your Data to Provide Great CX
Creating an exceptional CX is essential for the success of…
How to Seamlessly Communicate with Dissatisfied Customers
Dealing with dissatisfied customers can be a challenging task, but…
Introducing: JIRA Integration with Kapture
Are you tired of juggling multiple tools and struggling to…
The Power of Customer Feedback: How to Use It to Drive Success
Customer feedback has emerged as a key driver of long-term…
Make The Holiday Season The Suite-est One With Awesome Ecommerce CX
The holiday season has arrived, and unlike any other time…
How Different Generations Expectations Compare: Genz vs Baby Boomers vs Millennials
The definition of excellent customer service has evolved. People hold…
Quick Commerce: Catering to Changing Needs of The Customers
The e-commerce landscape has quickly adapted to the changing needs…
How to Reduce Customer Churn: The Best Tips for Your Business
Every business has churn, and more often than not, it…
Getting Started With Kapture? Here are 5 Features That Will Save Your More Time
Keeping up with client expectations is critical to your organization,…
Latest Posts
Mastering the Art of Quick Response: Handling Large Support Ticket Volumes with Ease
A rise in the number of customers for a business comes with an…
Five ways to prevent contact center burnout and reduce turnover rates
It can be difficult and stressful to work in a contact center. Employees…
Converting Negative NPS Scores into Positive Change: Strategies for Improvement
While a positive Net Promoter Score (NPS) is a coveted indicator of customer…
How To Turn Your Customer Feedback Into Actionable Insights?
It is of the utmost importance for businesses seeking growth to keep an…
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