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Phygital retail is a growing trend that combines the physical…

Beyond Customer Support: How Support Teams Impact Revenue
When it comes to customer support, most businesses see it…

How to Use Enterprise Chatbots
The use of chatbots in the enterprise has grown tremendously…

Customer Support Automation: Putting Customer Support on Autopilot
In recent years, the rise of artificial intelligence and automation…

The anatomy of customer feedback: Why is it important to your business?
Customer feedback is one of the most valuable sources of…

Meeting Customer Expectations: A Guide to Building Customer Loyalty
Meeting customer expectations is essential for any business that wants…

Make the Most Out of your Data to Provide Great CX
Creating an exceptional CX is essential for the success of…

How to Seamlessly Communicate with Dissatisfied Customers
Dealing with dissatisfied customers can be a challenging task, but…

Introducing: JIRA Integration with Kapture
Are you tired of juggling multiple tools and struggling to…

The Power of Customer Feedback: How to Use It to Drive Success
Customer feedback has emerged as a key driver of long-term…

Make The Holiday Season The Suite-est One With Awesome Ecommerce CX
The holiday season has arrived, and unlike any other time…

How Different Generations Expectations Compare: Genz vs Baby Boomers vs Millennials
The definition of excellent customer service has evolved. People hold…

Quick Commerce: Catering to Changing Needs of The Customers
The e-commerce landscape has quickly adapted to the changing needs…

How to Reduce Customer Churn: The Best Tips for Your Business
Every business has churn, and more often than not, it…

Getting Started With Kapture? Here are 5 Features That Will Save Your More Time
Keeping up with client expectations is critical to your organization,…

Best Practices for On-Boarding Customer Service Agents
Your customer service department is an excellent chance to engage…

CX Acceleration: Here is how to do it right
Ever wondered what is that one thing that can help…

Personalized customer interaction and its importance
Today, personalization is a key differentiating factor in customer service.…

10 Essential Chatbot Features That Make Customers Love Your Bot
Interacting with customer service representatives and explaining to them a…

Hyper-Personalization: The Next Wave of Customer Experience
80% of consumers are more likely to buy from a…

Top 11 Reasons Your Business Losing Customers
It is a fact that some customers will leave your…

The Art of Personalization in Customer Service
When it comes to customer service, today’s customers have high…

How To Maximize E-Commerce Customer Service
Ecommerce has experienced the greatest boom in the last decade,…

10 Innovative Features of Helpdesk Software That You Need
If you are planning to switch to help desk software…

CRM for Customer Retention: How to Delight Your Customers into Staying?
In the current business environment, you cannot take customer retention…

The Role of CRM in an Omni-Channel Strategy
Customer behavior has evolved with digital advancements. It is no…

12 Tips to Maintain a Positive Attitude in Customer Service
Customer service agents can positively influence customers in so many…

What Is The Importance of A Help Desk Ticketing System in Your Business?
Implementing the right ticketing system for your customer service is…

CRM for Insurance Agents: A Comprehensive Guide
Insurance agents deal with various tasks and clients in a…

What’s First Response Time in a Call Center and How To Improve It?
Responding fast to customer queries makes all the difference in…

Customer Service Automation: Simplified and Explained
Running a business without a well-planned customer support system is…

Customer Feedback: The Complete Guide on Why It is Important
Businesses are on a never-ending quest to find out what…

8 Key Live Chat Metrics & KPIs to Measure for Improving Customer Service
Good customer service is the outcome of teamwork where various…

Whatsapp CRM: Connect Better with Your Customers by Integrating Kapture CRM
With over 2 billion monthly active users, Whatsapp has become…

How Inefficient FMCG Distribution Slows Down Your Business and Ways To Prevent It
All businesses face some specific challenges, including FMCG. This is…

A Comprehensive Guide On Average Handle Time (AHT)
The ability to respond to customers’ calls, resolve their issues…

12 Top Secrets to Gain Positive Customer Service Attitude
Maintaining a positive attitude is crucial while dealing with customers.…

How Smart Inventory Management System Lets You Stay On Top of your Business
The key to running a successful retail business is to…

14 Innovative Ideas To Improve Customer Experience
“The best advertising you can have is a loyal customer…

Top CRM Essentials For Your E-Commerce Business
Effective customer relationship management is a crucial part of the…
Latest Posts
The Importance of Customer Support in Phygital
Phygital retail is a growing trend that combines the physical and digital shopping…
Beyond Customer Support: How Support Teams Impact Revenue
When it comes to customer support, most businesses see it as a necessary…
How to Use Enterprise Chatbots
The use of chatbots in the enterprise has grown tremendously in recent years.…
Customer Support Automation: Putting Customer Support on Autopilot
In recent years, the rise of artificial intelligence and automation has led to…
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