The Rise of Machines: Automating Your Customer Support QA

Imagine yourself as a customer service representative at a popular online retailer. The holiday season […]

Smart Surveys, Smarter Insights: AI in Customer Feedback

Most businesses aim to secure customer loyalty by offering top-notch support and experience. This can […]

Why Social Media Matters More Than You Think

The rise of social media has fundamentally changed the customer service landscape. While brands can […]

Revolutionizing Lending CX with Gen AI

Digital lending is a burgeoning industry, with billions of dollars being lent out to consumers. […]

How to Overcome CX Challenges in 2024?

Imagine two companies; Alpha and Beta. They operate in the same industry, and provide similar […]

Customer Support

The Rise of Machines: Automating Your Customer Support QA

Imagine yourself as a customer service representative at a popular online retailer. The holiday season […]

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AI

Smart Surveys, Smarter Insights: AI in Customer Feedback

Most businesses aim to secure customer loyalty by offering top-notch support and experience. This can […]

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Social media

Why Social Media Matters More Than You Think

The rise of social media has fundamentally changed the customer service landscape. While brands can […]

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AI

Revolutionizing Lending CX with Gen AI

Digital lending is a burgeoning industry, with billions of dollars being lent out to consumers. […]

Read More
CX

How to Overcome CX Challenges in 2024?

Imagine two companies; Alpha and Beta. They operate in the same industry, and provide similar […]

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Customer Service

Beyond Amenities: Why Customer Service is the Key to Unforgettable Hospitality

The travel itch is contagious! Whether it’s luxurious getaways or budget backpacking adventures, a surge […]

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Artificial Intelligence

The Powerhouse Behind Exceptional Service: Agent Assist with GenAI

Imagine you’re stuck at an airport with a lost boarding pass. Traditionally, you’d wait in […]

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Customer Service

How Persona-Based Surveys are Changing the Game

You’ve made a purchase after much consideration and discussion. And one day, you receive a […]

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Self Service

DIY Delight: Why Customers Love Self-Serve Solutions

Amidst an online shopping spree, a notification suddenly appears, prompting you to change your debit […]

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CX

Dear CEOs, Here’s How Your Chief Customer Officers (CCO) Can Help You!

The Chief Customer Officer (CCO) role has never been more critical. Whether called the Chief […]

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Customer Experience

Build Customer Loyalty, Reap Profits

Picture this: You walk past a sea of coffee shops, each with tempting offers – […]

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CX

Empowering Travelers with Optimal CX Strategies

The boom in the travel industry is evident. The urge to travel, explore places, and […]

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Customer Experience

Elevating Customer Experiences: Guide to Choosing the Right CX Vendor 

A customer’s experience with your organization is a journey characterized by twists and turns, where […]

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Customer Experience

Customer Service Expectations: Prioritizing Efforts to Deliver the Best CX

Every single touchpoint between a business and its customers is an opportunity to deliver a […]

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Customer Support

The Crucial Role of Customer Support in Travel

A customer’s journey with your business doesn’t end at buying the ticket. It begins there […]

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E Commerce

Power Moves for Exceptional Ecommerce Support

In today’s hyper-connected world, where every interaction leaves an indelible mark, the axiom that ‘the […]

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Travel

Customer Service in Travel: Top Complaints and How to Solve for Them

Travel is one of life’s joys. Being able to get away and just be somewhere […]

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Customer Experience

The Winning Formula: Tech & Support in the Digital Age

“Compelling customer experiences — physical or digital or both — start with compelling customer understanding. […]

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Customer Experience

6 Customer Experience Trends for 2024 & Beyond

As consumer dynamics gradually shift towards e-commerce purchases, their preferences & expectations become more pronounced […]

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Customer Support

Unveiling the X-Factor: What Clients Truly Value in Exceptional Customer Support

If cracking the code for a happy customer is on your mind, this blog has […]

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AI

How Kapture CX Outshines DIY AI

OpenAI has revolutionized the way companies think about AI. What was once considered a mysterious, […]

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CX

The Ripple Effect: 5 Ways in Which Quality Customer Support Can Enhance Business Value

Have you ever stopped using a grocery delivery app after receiving rotten vegetables? Or felt […]

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AI

The Bot Revolution: To Bot or Not to Bot?

In an era driven by technological advancements, the role of artificial intelligence (AI) has become […]

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Travel

CX to play a pivotal role in shaping the future of travel

“Customers may forget what you said, but they will never forget how you made them […]

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CX

Bet on a vertical-focused CX strategy to stand out instead of fitting in

Coming up with a business idea is all a cakewalk until the reality sets in. […]

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AI

Managing support in e-commerce during the holiday season

Ho-Ho-Ho, ‘Tis the season we’ve all been waiting for! As the holiday season approaches, people […]

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CX

Importance of CX in building loyalty and retention for e-commerce brands

In the dynamic realm of e-commerce, where choices are abundant and attention spans are fleeting, […]

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Internal Chat

Empower support teams to collaborate better – Internal Chat

In the dynamic landscape of customer support, effective collaboration among team members is pivotal for […]

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AI

Leveraging AI to elevate CX in the e-commerce landscape

In recent years, the e-commerce sector has made significant advancements. The convenience of receiving a […]

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Artificial Intelligence

What is the future of AI in customer service?

It’s fair to assert that AI, particularly within the customer service sector, is not just […]

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Artificial Intelligence

How does AI increase efficiency in customer support?

A study from Stanford and MIT found that using AI in customer service makes agents […]

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Artificial Intelligence

Will AI replace human customer support agents?

“Augmented intelligence is all about people taking advantage of AI” –– Svetlana Sicular, research vice […]

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Customer Service

Why is qualitative and quantitative feedback important in understanding customer satisfaction?

Customer feedback is important. Not only to improve upon your products but to know what […]

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Customer Support

Closing the Gaps Across the Customer Support Lifecycle to Deliver Superior CX

Your business is significantly impacted when you use feedback from customers to enhance the customer […]

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Customer Service

Mastering the Art of Quick Response: Handling Large Support Ticket Volumes with Ease

A rise in the number of customers for a business comes with an increase in […]

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Customer Service

Five ways to prevent contact center burnout and reduce turnover rates

It can be difficult and stressful to work in a contact center. Employees may become […]

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Others>NPS

Converting Negative NPS Scores into Positive Change: Strategies for Improvement

While a positive Net Promoter Score (NPS) is a coveted indicator of customer satisfaction, a […]

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Feedback

How To Turn Your Customer Feedback Into Actionable Insights?

It is of the utmost importance for businesses seeking growth to keep an eye on […]

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Feedback

Boosting Customer Feedback Participation: Proven Tactics for Increasing NPS Survey Responses

Customer feedback is a goldmine of insights that can fuel the growth of a business.  […]

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Others>Inventory Management

How To Improve Inventory Visibility?

For your business to shine, you ought to improve inventory visibility. Sitting on extra inventory […]

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Security

Why Localization of Data is Essential

Concern over how the data we share on various platforms on a daily basis is […]

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What's New

Kapture CX raises $4 million in funding from Cactus Venture Partners amid AI Revolution

Cactus Venture Partners (CVP) has led a investment round of USD 4 million in Bangalore […]

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Security

Keeping Customer Data Confidential with PII Encryption

Data leaks and cyberattacks are becoming increasingly regular these days. Businesses use customer information for […]

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Airlines

The Power of Proactive Customer Service in the Airline Sector

One of the many sectors that should have a laser-like emphasis on customer experience is […]

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Customer Service

How to Supercharge Your Automation in Customer Support for Better Efficiency?

With the rise of automation technologies, organizations can now enhance their customer support operations by […]

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Customer Service

Scale Customer Support Without Compromising on Quality

As your business grows, so does the demand for customer support. It can be challenging […]

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CX

FAQ Vs Knowledge Base: What you Need to Know

In today’s digital age, customers expect quick and easy access to information about the products […]

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CX

Why Agent Assistant is a Must-have Tool for Contact Center Operations?

Contact center is the backbone of customer service operations in many organizations. It is the […]

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Customer Service

How to Build Customer Empathy?

Empathy is a crucial element in building strong relationships with customers. It helps to create […]

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Customer Service

Positive Customer Service Phrases that Support Agents should Use

In the customer service industry, the language that support agents use can have a significant […]

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B2B

How to Use Enterprise Chatbots?

The use of chatbots in the enterprise has grown tremendously in recent years. Organizations across […]

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CX

The anatomy of customer feedback: Why is it important to your business?

Customer feedback is one of the most valuable sources of information for any business. It […]

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Customer Service

How to Seamlessly Communicate with Dissatisfied Customers?

Dealing with dissatisfied customers can be a challenging task, but it’s an important part of […]

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Customer Service

Introducing: JIRA Integration with Kapture

Are you tired of juggling multiple tools and struggling to keep track of customer support […]

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CRM Software

Getting Started With Kapture? Here are 5 Features That Will Save Your More Time

Keeping up with client expectations is critical to your organization, which means your support operations […]

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Customer Data Management

CX Acceleration: Here is how to do it right

Ever wondered what is that one thing that can help you be your customer’s first […]

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Chatbot

10 Essential Chatbot Features That Make Customers Love Your Bot

Interacting with customer service representatives and explaining to them a small issue is hectic and […]

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Customer Service

Hyper-Personalization: The Next Wave of Customer Experience

80% of consumers are more likely to buy from a company that provides a tailored […]

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Business Intelligence

Top 11 Reasons Your Business Losing Customers

It is a fact that some customers will leave your business, even if it’s due […]

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Customer Service

The Art of Personalization in Customer Service

When it comes to customer service, today’s customers have high expectations. They want immediate resolution […]

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Customer Service

How To Maximize E-Commerce Customer Service

Ecommerce has experienced the greatest boom in the last decade, and one of the industry’s […]

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Help Desk Software

10 Innovative Features of Helpdesk Software That You Need

If you are planning to switch to help desk software for your customer support operations, […]

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CRM Trends

12 Tips to Maintain a Positive Attitude in Customer Service

Customer service agents can positively influence customers in so many ways. Let’s talk about some […]

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Call Center

What’s First Response Time in a Call Center and How To Improve It?

Responding fast to customer queries makes all the difference in delivering outstanding customer service. There […]

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Live chat

8 Key Live Chat Metrics & KPIs to Measure for Improving Customer Service

Good customer service is the outcome of teamwork where various customer support teams work seamlessly […]

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FMCG

How Inefficient FMCG Distribution Slows Down Your Business and Ways To Prevent It?

All businesses face some specific challenges, including FMCG. This is an ample market opportunity for […]

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Customer Service

A Comprehensive Guide On Average Handle Time (AHT)

The ability to respond to customers’ calls, resolve their issues faster, and not keep them […]

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FMCG

How Smart Inventory Management System Lets You Stay On Top of your Business

The key to running a successful retail business is to have good visibility into the […]

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CRM Software

Service Desks vs Help Desks: What Are They and Why Are They Important?

The IT world is abuzz with indistinguishable technical terms open to several interpretations. We have, […]

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Customer Service

Customer Service Problem-Solving Techniques to Improve Your Sales

Customers have numerous issues, with varying degrees of sophistication or viewpoint. They are running out […]

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Customer Service

Omnichannel Customer Experience: The Ultimate Guide

Customers use numerous channels to get in touch with your business. They hop channels throughout […]

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Uncategorized

What is Social CRM? How can it Benefit Your Business?

Don’t you all crave for that extraordinary customer service every time you interact with any […]

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Cloud

How to Select The Best Cloud Telephony for your Customer Support

“As a company grows, communication becomes its biggest challenge.” -Ben Horowitz- The above quote clearly […]

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Customer Service

The Importance & Best Practices of SaaS Customer Support

If you are looking for great success in the SaaS industry, then having a Customer […]

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Customer Service

Why Email Response Time matter in Customer Service and how to improve it?

In business, being able to respond to emails faster can help you gain an upper […]

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Service

Insight into the Logistics Industry: CRM Software for Transporters

Every day, the logistics industry deals with tasks of acquiring resources and managing transit, distribution, […]

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Call Center

How to improve customer experience using call center routing

Traditionally, call centers operated on coming up with reactive solutions. They functioned more like an […]

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Learning Management

Impact & Benefits of LMS on the Pharmaceutical Industry

Pharmaceutical compliance training pressures have always been higher. With the COVID-19 pandemic sweeping the globe, […]

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Call Center

Best Practices for Call Center Customer Retention

“Profit in business comes from repeat customers; customers that boast about your product and service, […]

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Call Center

What is CCaaS: A comprehensive guide

The IT world is migrating to the cloud as more businesses recognize the advantages of […]

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Cloud

How Cloud Computing Works for the CRM

Cloud computing and CRM (Customer Relationship Management) are words that are synonymous while doing business […]

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Retail

Top Customer Experience Trends in Retail to Follow in 2022

Focus on customer service as a competitive advantage…Retailers who want to build customer loyalty must […]

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Banking

10 Tips That Show The Importance Of CRM in Banking Sector

How many times have you visited a bank and got tired of repeating your account […]

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Customer Service

Developing a Customer Feedback System for Success

Gather, share, and implement customer feedback to help your business grow….That’s a terrific idea! Your […]

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Banking

20 Customer Service Tips for the Financial Services Industry

Customer service may vary from industry to industry, but the fundamental basics are the same—to […]

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Call Center

20 Tips for Call Center Customer Service Etiquette

As your first point of contact for customers and your company, your call center agents […]

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Banking

Best Ways to Overcome Customer Service Challenges in Banking Industry

The days of customers staying with their bank forever are over. Customers are increasingly at […]

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Pharma

Top Pharma CRM Implementation Challenges and How to Avoid Them

Did you Know? “47% of polled CRM users said that their CRM had a significant […]

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Customer Data Management

What is a VoC program and How to run it successfully?

“We don’t want to push our ideas onto customers, we simply want to make what […]

Read More
Education

10 Ways to Enhance Customer Service in Education Sector

Annual fees? Transportation facility? Co-curricular activities? Last admission form submission date?These are some of the […]

Read More

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