Plans and Pricing

We’ve got a plan for Everyone

Choose an affordable plan which can be customized to meet your exact business needs.

1000+ Enterprises Trust Kapture

Product Features Essential Professional Enterprise
Contact Sales Contact Sales Contact Sales
Ticketing Platform Ticketing System

Omnichannel – Text, Call, Email,
Social Media, Kiosks, Mobile Apps,
Website

Integrations 1000+ API Integrations
Support Online Support – Chat, Email, Call
Multilingual Support
24×7 Support
Continual Improvement Module
Dedicated Account Manager
Dashboards Analytics Dashboard
Advanced Analytics Dashboard
Others Knowledge Base
Auto-Trigger
Folder & Queue Management
Contextual SOP
Web Forms
Sandbox
Internal Chat
KAI Self-Serve
Gen-AI Knowledge Base

Ticket Deflection

FAQ Generation

Smart FAQ Search

Chatbot
Email Bot
Social Media Bot
Pre-Ticket Assignment Smart Routing
Customer Persona Based Resolution
Agent Assistance Summarize
Fix the Reply
Tone Selector
Expand Text
Profanity Detection
Magic Reply
Agent Co-Pilot
Post-Ticket Assignment Auto Ticket Summary
Post-Ticket Disposition Auto Skillset
Auto QA
Gen AI – Analytics NLQ
CX Load Predictions

Contact Sales

Ticketing Platform

Ticketing System
tick
Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
tick

Integrations

1000+ API Integrations
tick

Support

Online Support – Chat, Email, Call
tick
Multilingual Support
tick
24×7 Support
tick
Continual Improvement Module
tick
Dedicated Account Manager
tick

Dashboards

Analytics Dashboard
tick
Advanced Analytics Dashboard
tick

Others

Contacts Management
tick
Side Conversations
tick
Grievance Management & Canned Responses
tick
IP Whitelisting
tick
SLA & TAT Management
tick
Knowledge Base
tick
Auto-Trigger
tick
Folder & Queue Management
tick
Contextual SOP
tick
Web Forms
tick
Sandbox
tick
Internal Chat
tick

KAI

Self-Serve
tick
Gen-AI Knowledge Base
tick
Ticket Deflection
tick
Ticket Deflection
tick
Smart FAQ Search
tick
Chatbot
tick
Email Bot
tick
Social Media Bot
tick

Pre-Ticket Assignment

Smart Routing
tick
Customer Persona Based Resolution
tick

Agent Assistance

Summarize
tick
Fix the Reply
tick
Tone Selector
tick
Expand Text
tick
Profanity Detection
tick
Magic Reply
tick
Agent Co-Pilot
tick

Post-Ticket Assignment

Auto Ticket Summary
tick

Post-Ticket Disposition

Auto Skillset
tick
Auto QA
tick

Gen AI – Analytics

NLQ
tick
CX Load Predictions
tick

Contact Sales

Ticketing Platform

Ticketing System
tick
Website Kiosks Call Social Media Mobile Apps Email Email Omnichannel
tick

Integrations

1000+ API Integrations
tick

Support

Online Support – Chat, Email, Call
tick
Multilingual Support
tick
24×7 Support
tick
Continual Improvement Module
tick
Dedicated Account Manager
tick

Dashboards

Analytics Dashboard
tick
Advanced Analytics Dashboard
tick

Others

Contacts Management
tick
Side Conversations
tick
Grievance Management & Canned Responses
tick
IP Whitelisting
tick
SLA & TAT Management
tick
Knowledge Base
tick
Auto-Trigger
tick
Folder & Queue Management
tick
Contextual SOP
tick
Web Forms
tick
Sandbox
tick
Internal Chat
tick

KAI

Self-Serve
tick
Gen-AI Knowledge Base
tick
Ticket Deflection
tick
Ticket Deflection
tick
Smart FAQ Search
tick
Chatbot
tick
Email Bot
tick
Social Media Bot
tick

Pre-Ticket Assignment

Smart Routing
tick
Customer Persona Based Resolution
tick

Agent Assistance

Summarize
tick
Fix the Reply
tick
Tone Selector
tick
Expand Text
tick
Profanity Detection
tick
Magic Reply
tick
Agent Co-Pilot
tick

Post-Ticket Assignment

Auto Ticket Summary
tick

Post-Ticket Disposition

Auto Skillset
tick
Auto QA
tick

Gen AI – Analytics

NLQ
tick
CX Load Predictions
tick

Contact Sales

Ticketing Platform

Ticketing System
tick
Website Kiosks Call Social Media Mobile Apps Email Email Omnichannel
tick

Integrations

1000+ API Integrations
tick

Support

Online Support – Chat, Email, Call
tick
Multilingual Support
tick
24×7 Support
tick
Continual Improvement Module
tick
Dedicated Account Manager
tick

Dashboards

Analytics Dashboard
tick
Advanced Analytics Dashboard
tick

Others

Contacts Management
tick
Side Conversations
tick
Grievance Management & Canned Responses
tick
IP Whitelisting
tick
SLA & TAT Management
tick
Knowledge Base
tick
Auto-Trigger
tick
Folder & Queue Management
tick
Contextual SOP
tick
Web Forms
tick
Sandbox
tick
Internal Chat
tick

KAI

Self-Serve
tick
Gen-AI Knowledge Base
tick
Ticket Deflection
tick
Ticket Deflection
tick
Smart FAQ Search
tick
Chatbot
tick
Email Bot
tick
Social Media Bot
tick

Pre-Ticket Assignment

Smart Routing
tick
Customer Persona Based Resolution
tick

Agent Assistance

Summarize
tick
Fix the Reply
tick
Tone Selector
tick
Expand Text
tick
Profanity Detection
tick
Magic Reply
tick
Agent Co-Pilot
tick

Post-Ticket Assignment

Auto Ticket Summary
tick

Post-Ticket Disposition

Auto Skillset
tick
Auto QA
tick

Gen AI – Analytics

NLQ
tick
CX Load Predictions
tick

The Kapture Advantage

Why Choosing Kapture CX is a No-Brainer

Hyper-personalization at it’s finest

Industry-specific LLMs that help create positive, differentiated experiences for your customers, agents, and everyone involved. Handle all scenarios using Kapture’s GenAI functionality which helps drill down to provide all the information you’ll ever need.

The one-stop ticketing platform

An omnichannel ticketing platform which helps connect with your customers in their preferred channel. Provide consistent customer service over chat, email, kiosks, website, social media, and other channels and also ensure a single-view of all your tickets

Real-time premium & advanced analytics

Make smarter, personalized decisions with KAI, Kapture’s GenAI technology. Get out-of-the-box reporting, choose from 500+ templates, understand your KPI scores based on customer feedback, and take actions based on smart intel.

Customer Testimonials

Hear it from Our Customers

Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.

Start Your CX Transformation Journey Today

Join the 1000+ Enterprises that chose to transform their CX with AI-powered customer experience platform.

Request a Demo