Calibrate
Every interaction. Held to account.
Most operations only see a fraction of what actually happens. Calibrate watches everything, every agent, every conversation, every channel, automatically scored, surfaced, and acted on.
TRUSTED BY 1000+ ENTERPRISES
CAPABILITY OVERVIEW
Most operations review a fraction of what happens. Calibrate handles the rest.
Every interaction captured, scored, and acted on — automatically. Calibrate builds the audit layer into your operation so nothing slips, drifts, or goes unaccounted for.
Know exactly what happened in every conversation.
Every channel captured. Every word transcribed. SLAs tracked in real time and sentiment logged at the point of interaction — not inferred from a post-call survey. The complete picture, from the moment each interaction closes.
Score every interaction, not just the ones you pick.
Manual QA reaches 2% of conversations on a good week. Calibrate scores 100% — automatically, against the rubrics you define — so the standard doesn’t depend on who has capacity to review this week.
Gaps don’t sit in reports. They trigger action.
The moment a gap is detected, a coaching programme is assigned. For humans, a personalized plan built from their actual interactions. For AI agents, signals fed directly back into Vitos. No manager action required.
High impact,
without friction
0%
of interactions reviewed, not the industry-standard 2%
0x
faster identification of quality and compliance issues
0%+
avg improvement in agent QA scores after structured coaching
0%
reduction in compliance violations with automated monitoring
Capture every conversation.
Extract every signal.
The audit starts at the source. Every interaction — across every channel, every agent, every workflow — is captured in full and structured for review. Not sampled. Not summarised by the agent who handled it. Recorded, timestamped, and ready the moment it’s needed.
RECORD
Omnichannel capture & full transcription
Voice, chat, email, and social — every channel captured in one place. Verbatim transcripts, timestamped and searchable from the moment the interaction closes.
RECORD
SLA & resolution tracking
Every interaction measured against your resolution standards in real time. Breaches flagged as they happen — not surfaced in an end-of-week report.
RECORD
Sentiment & tone analysis
Emotional signals captured at the point of interaction. Frustration, urgency, and satisfaction logged alongside the transcript — not inferred from a post-call survey.
RECORD
Keyword & moment detection
Specific phrases, escalation triggers, and compliance-critical moments flagged as they occur. The signal reaches the right person before the conversation ends.
RECORD
Topic & intent classification
Every interaction automatically tagged by reason, category, and outcome. No manual labelling. No backlog of untagged conversations waiting for someone to sort through.
You set the standard.
Calibrate holds it.
Most operations review a fraction of what happens and call it quality management. Calibrate gives you full coverage — every interaction audited, every standard enforced, every gap acted on — at any scale, without drift.
The standard is yours to define
You set the rubric. Calibrate enforces it consistently across every agent, every channel, and every conversation, without manual intervention.
Accountability at machine speed
Every interaction scored the moment it closes. Not at the end of a shift. Not after someone finds time to review a queue.
Quality without rebuilding for every channel
New channel, new agent, new workflow — the same audit layer applies. No rebuild. No additional headcount for every surface you add.
A layer that keeps improving
Every signal from Calibrate feeds back into Vitos and Command. The OS gets better at making decisions and closes the gap faster each time.
Score every interaction.
Against the same standard.
Manual QA reaches 2% of interactions on a good week. The other 98% are unreviewed, unscored, and untouchable. Calibrate scores every single one — automatically, consistently, against the criteria you set — so the standard doesn’t depend on who has capacity to review this week.
ASSESS
Auto-QA & scorecard management
100% of interactions scored against rubrics you define. Quality, tone, process adherence — measured automatically across every agent and every channel.
ASSESS
Compliance monitoring
Regulatory and policy deviations flagged automatically, with a full audit trail built without a separate compliance process. What was said, when, and by whom — on record.
ASSESS
Performance benchmarking
Every agent measured against the team average and your top performers. Gaps visible at a glance. No one hides in aggregate scores.
ASSESS
Root cause analysis
Not just which scores dropped — why they dropped and where the pattern started. The insight is already there before you think to ask for it.
ASSESS
CSAT, NPS & first contact resolution
Customer outcomes tied to specific agents and interactions — not averaged across a dashboard. Whether the issue was actually resolved, and how the customer felt about it.
Close the gap.
Before it becomes a pattern.
A gap identified and left in a report isn’t a gap closed. Calibrate connects what it finds directly to what changes —triggering programmes, building plans, and feeding signals back into the agents and humans who need them. What’s working gets reinforced. What isn’t gets fixed.
Coach
Automated coaching triggers
A gap is detected, a programme is assigned. No manager action required. The system moves the moment the score says it should.
Coach
Personalized improvement plans
Built from each agent’s specific gaps — not a generic curriculum pushed to everyone. The plan is relevant because it’s built from their actual interactions.
Coach
Agent retraining signals
Performance data from Calibrate fed directly back into Vitos. Every interaction makes the AI agent that handled it — and the next one — a little sharper.
Coach
Best practice library
Winning interactions captured and surfaced as live training examples. What good looks like — shown in real conversations, not described in a document.
Coach
Peer benchmarking & agent self-review
Agents see their own scores, their gaps, and how they rank against top performers on their team — before a manager has to bring it up.
Calibrate is the audit layer.
The OS acts on what it finds.
Calibrate sits at the audit layer of Kapture AgentOS. What it surfaces feeds back into Vitos, Command, and Pulse, closing the loop between what happens and what improves.
Built for the teams accountable for quality and the ones who build the systems that maintain it.
Whether you own the standard or the infrastructure that enforces it, Calibrate gives you what you actually need.
For CX and operations leaders
100% of interactions audited. No sampling required.
Every gap surfaced before it becomes a pattern.
Coaching triggered automatically. No manual follow-up.
CSAT and NPS tied to specific agents, not averages.
For technical teams
Deploys across every channel from day one. No custom build.
Connects to your existing CRM, ticketing, and WFM stack.
Agent retraining signals fed into Vitos via API. No middleware.
Full audit trail. Compliance-ready out of the box.
enterprise with Kapture.
The work doesn’t have
to wait anymore.
Train your team faster, increase revenue, and reduce turnover.
- CX, Collections, Sales, HR, IT, and more, with one OS
- AI agents that act, humans that judge, loops that always close
- Deployed across 1,000+ enterprises in 60+ countries
TRUSTED BY THE TOP ENTERPRISE COMPANIES
+1(415) 319-8777 (USA)
enquiries@kapture.cx
