Trusted by 1000+ global enterprises
Overview
Give Customers The Support
They’ve Always Hoped For
Today’s customers want to find answers, take action, and move on – all on their own terms. Kapture’s Self-Serve platform reimagines support as a seamless part of the journey. It’s not just automation – its empowerment, delivered with intelligence, speed, and a touch of intuition.
Auto-Resolve Issues Before They Become Tickets
Let AI Agents proactively handle queries, automate requests, and more – without any human intervention.
Conversational, Empathetic & Always Available
Deliver instant, human-like support across chat, email, socials, web, and more – no wait times, just consistent, conversational help wherever your customers are.
Hyper-Personalized for Every Customer, Every Time
Powered by real-time data and vertical AI, deliver context-aware responses that are accurate and tailored, not templated.
Custom-Built to Fit, Designed to Scale
Fully customizable to your workflows and built to grow with your business – flexible, adaptable, and enterprise-ready from day one.
Kapture Self-Serve
Everything You Need To Create Exceptional Experiences Across The Board
The Self-Serve platform is modular by design – so you can scale the way your customers expect and your business demands. Pick the capabilities you need, when you need them.
AI Agent for Voice Support
The Self-Serve platform is modular by design – so you can scale the way your customers expect and your business demands. Pick the capabilities you need, when you need them.
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Observability Platform
Get full transparency into every AI-customer interaction. Monitor, measure, and fine-tune performance to protect customer experience and build lasting trust – at scale.
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AI Agent for Non-Voice Support
Handle chats, emails, and social messages instantly with AI Agents trained to resolve with speed, empathy, and context. Designed for real-time, omnichannel support that keeps customers engaged and your queues clear
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Includes: AI Agents for
Customer Quote
“On launch day, we spoke with roughly 150–200 customers, and not one complained – or even mentioned – the Voice AI Agent. With previous phone system roll-outs we’d hear opinions immediately, but this time there was only silence. I’m not sure anyone even realized they were talking to an AI Agent. That’s a huge win!”
Explore More Features
Everything Working Quietly in the Background
Kapture Self-Serve is built to do more than answer questions – it’s designed to think, adapt, and evolve with your support needs.
Ticket Deflection
Automatically redirect customers to support articles or guides before they raise a ticket.
Intent Detection
Understand what your customers really want in real-time and act accordingly.
Sentiment Analysis
Gauge customer emotions and adjust responses and resolutions.
Multilingual
Engage customers in their preferred language, across geographies and touchpoints.
Conversation Summaries & History
Store and auto-summarize past interactions to get full context instantly and derive intel from.
Barge-In
Intervene in live AI Agent and customer interactions when needed
Help Center
Everything your customers need to find answers and solve issues without any assistance.
Reports & Analytics
Monitor AI Agent performance with actionable metrics and insights.
Customer 360
View every customer’s journey, behavior, preferences, and touchpoints from a single dashboard.
Integrations
Easily plug and play with your existing CRM, ticketing, order, or inventory systems.
Customizable Workflows
Tailor AI Agent flows to match your business workflows and SOPs.
Transcripts
Full access to text/voice logs for compliance, QA, and training
Instant Alerts & SLA Violation Notifications
Get notified in real-time when service benchmarks are missed or critical issues arise.
Industry Integrations
Seamless Integration with Your Industry’s Must-Have Apps
Connect effortlessly with the essential tools and platforms that drive your industry, ensuring unified workflows and exceptional customer experiences—all from one powerful platform.
Voices of Trust Across Industries
Kapture Advantage for Customers, Agents & Businesses
Discover how businesses in retail, BFSI, travel, and more are transforming customer experience with Kapture. Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with GenAI features. My favourite part is that they offer 24/7 support, even after implementation.
Rohil Ahmed
Head-CS Product & TechnologyBigBasket
Kapture has been instrumental in Tata 1mg’s growth. We had shifted to Kapture for 2 reasons – Customizations & Support. Simply put, they customized the platform as per our needs, and provided a 24/7 support manager, something which we didn’t get elsewhere, and their Agent Assist, Co-Pilot and Customer 360 features were perfectly suited to enhance our CX.
Anubhav Mehrotra
VP-Customer ExperienceTata 1MG
Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.
Stanley Black & Decker
My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!
Rajiv Ravindran
Head-Customer SuccessNamma Yatri
Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with GenAI features. My favourite part is that they offer 24/7 support, even after implementation.
Rohil Ahmed
Head-CS Product & Technology
BigBasket
Kapture has been instrumental in Tata 1mg’s growth. We had shifted to Kapture for 2 reasons – Customizations & Support. Simply put, they customized the platform as per our needs, and provided a 24/7 support manager, something which we didn’t get elsewhere, and their Agent Assist, Co-Pilot and Customer 360 features were perfectly suited to enhance our CX.
Anubhav Mehrotra
VP-Customer Experience
Tata 1MG
Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.
Stanley Black & Decker
My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!
Rajiv Ravindran
Head-Customer Success
Namma Yatri
Awards and Recognitions
Loved by Customers, Celebrated by Experts
Here’s how industry leaders and peers recognize our commitment to delivering exceptional solutions.
Security & Compliance
Enterprise-grade Security & Compliance
At Kapture, security and compliance are at the core of everything we do.
- AES-256 bit encryption for robust data security
- TLS 1.2 for secure communication
- PHI/PII masking to protect sensitive information
- Periodic VAPT (Vulnerability Assessment & Penetration Testing) Assessment
- Built on OWASP Secure Code Standards
- Fully compliant with DPDP regulations
Witness the next level of customer experience with Kapture CX
Join the 1000+ Enterprises who transformed their CX while reducing support costs.
Get Demo
+1(415) 319-8777 (USA)
enquiries@kapture.cx
