1000+ Enterprises Trust Kapture
Custom Integrations
Custom integrations for you
Need a specific integration for your support team? No worries. Our integrations specialists can build custom integrations to ensure Kapture works perfectly with your product, technology stack, and other tools – enabling seamless connectivity and enhancing your customer support capabilities.
Automate and streamline your processes with precision-designed integrations that bring your entire ecosystem together.
Industry-specific Integrations
Verticalized Integrations
Every industry has unique needs. With Kapture, meet the specific demands of your sector with verticalized integrations.
Whether you’re in Retail, Ecommerce, Consumer Durables, Travel, BFSI, or any other industry, our integrations enhance your existing systems, streamline processes, and improve support delivery.
Implementation and Support
Fastest implementation and dedicated support
Our integration team works closely with you to ensure a swift and smooth integration process, minimizing downtime and accelerating your time to value. All the way to full deployment, get continuous support and guidance, ensuring that Kapture seamlessly fits into your operational workflow.
Experience the fastest implementation in the industry and get the support you need, when you need it, with Kapture.
Integrations
Effortless integrations with your favorite apps
CRM Integrations
Integrate leading CRMs with Kapture to streamline workflows and enhance customer and agent experiences.
Zendesk
Unify data, streamline ticket management, automate workflows, and more to improve customer experiences.
Freshdesk
Optimize customer support automation with seamless collaboration, automated processes, and more.
Zoho
Enable your customer support agents to access Zoho CRM information directly within each ticket.
Hubspot
Enable your agents to contextually respond & resolve customer queries without your sales team’s help – all within Kapture.
Jira
Escalate and link support tickets to JIRA, ensuring support and engineering teams are always in sync.
Salesforce
Give your support teams a holistic view of customers with a dynamic integration
Call Integrations
Go beyond automation. Enhance customer satisfaction by offering personalized and accessible support through calls.
Twilio
Effortlessly automate ticket updates and personalized messages.
Exotel
Manage your calls and SMS messages directly within Kapture support tickets.
Genesys
Boost customer experience and increase agent productivity.
Sr.Knowlarity
Optimize and automate your contact center operations easily.
Ozonetel-Cloudagent
Simplifies managing calls, tracking conversations, and logging tickets.
Airtel
Click2Call and inbound calling features, along with auto pop-ups with ticket and call details.
Tata Tele services
Access customer information, like account details and past interactions, to provide personalized support.
Ameyo
Engage with customers via voice channels and create actionable items for contact center efficiency.
Ubona
Streamline support with features like call ticket creation, click2call, and seamless user authentication.
WhatsApp Integrations
Give your customers accessibility on the go. Real-time support for quick and efficient issue resolution.
Gupshup
Directly view and respond to WhatsApp queries within the Kapture.
Meta
Expand the reach of your customer service efforts and provide them support on a channel they prefer.
Twilio
Effortlessly automate ticket updates and personalized messages.
360dialog
Offer efficient, personalized support for customers on WhatsApp.
Haptik
Provide an exceptional customer experience driven by automation.
Yellow
Create tickets within Kapture when WhatsApp bots pick up on customer queries or issues.
Social Media Integrations
Modernize customer support and foster stronger relationships with your customers. Expand your support to where your customers are.
Get Facebook page comments and reviews directly as tickets in Kapture.
Enable your agents to extend support via Instagram Direct Messages, Comments, and more.
Provide customer support directly through WhatsApp for real-time assistance.
Let your agents provide exceptional customer support through LinkedIn.
X
Proactively support customers right when they are talking about you on X.
Youtube
Auto-fetch comments and create support tickets on Kapture out of it.
Line
Provide 24×7 assistance to your customers and retailers on Line and raise tickets in Kapture easily.
Play Store
Sync Google Play Store reviews with your Kapture Service Cloud system.
App Store
Bring in App Store reviews to Kapture Service Cloud and streamline support.
eCommerce & Logistics Integrations
Streamline order management, enable efficient issue resolution, and enhance customer experience by providing accurate, real-time updates.
Shopify
Give agents access to essential customer information in Kapture to assist them without switching tabs.
Unicommerce
Order tracking, customer insights, and personalized experiences – maximize efficiency and customer satisfaction.
Magento
Give access to relevant Magento information about customers to your agents while supporting them, all without leaving Kapture.
Woocommerce
Connect your WooCommerce store to Kapture and support customers across multiple channels.
Lazada
Access real-time order details, track inventory levels, and update order status – all within Kapture.
Shopee
Enable your customer support team to answer customer queries on-the-go.
Blue Dart
Give access to order details and delivery information next to agent conversations.
Delhivery
Seamlessly create tickets in Kapture when delivery issues arise, so you can act proactively.
Square
Equip agents with all the necessary information to deliver exceptional service to your customers.
Payments Integrations
Direct in-interface transactions, automated billing, secure handling of financial data, and more. Provide a seamless and satisfying customer experience from inquiry to payment.
Paypal
Manage Paypal transactions, subscriptions, and invoices with support tickets in Kapture.
RuPay
A wide range of banking services and rewards, while supporting local merchants and businesses.
Razorpay
Allows real-time tracking of each customer’s payment status, offering critical insights into their purchasing journey.
PayTM
Access customer transaction details and statuses to efficiently resolve payment disputes.
PhonePe
Seamless payment data integration to deliver personalized offers, streamline transactions, and build lasting customer relationships.
PayU
A unified view of customer transactions, preferences, and behaviors, enabling you to optimize payment experiences, reduce churn, and drive revenue growth.
ERP Integrations
Streamline operations, get a 360-degree customer view, improve response times, make data-driven decisions, automate workflows, and more to ensure scalability and flexibility.
Oracle
Resolve customer inquiries around orders, invoices, and more without switching between multiple systems.
Dynamics 365
Get a complete view of your customers by integrating between Kapture Ticketing System and Microsoft Dynamics 365.
SAP
Empower your customer support teams to address client needs in real-time and maintain data accuracy.
Plumsoft
Get real-time access to order history, product information, and customer data within Kapture for faster and more accurate resolution.
Google Cloud Platform
Scalable infrastructure, data storage and management, machine learning and AI, real-time data processing, and more.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
