Enhance Customer Engagement with Instagram Integration

Engage seamlessly via DMs, Comments, and more to deliver top-notch CX!

Effortless Integration

Elevate CX on Instagram with Seamless Integration

Use Kapture’s seamless integration to effortlessly manage customer conversations through direct messages, comments, and more, without a single line of code. Boost customer satisfaction with personalized resolutions and a truly connected experience.

Productivity Gains

Boost First Contact Resolution by 20%

Empower your agents with a unified view of all Instagram interactions directly within Kapture CX’s intuitive omnichannel dashboard. Capture, track, and manage every DM, comment, and mention effortlessly, eliminating silos and streamlining support processes for swift resolutions.

Integration Powerhouse

Empower Customers and Agents with Kapture

Drive Meaningful Conversations with Context

Seamlessly integrate your Instagram with Kapture’s intuitive omnichannel inbox. Manage all customer inquiries – direct messages, comments, and mentions – directly within a single, unified platform.

Gain a comprehensive understanding of your customers with Kapture’s Customer 360 view. Access valuable demographic, transactional, and interactional data to deliver personalized support and resolve issues efficiently.

Empower Agents with Smart & Efficient Ticketing

Revolutionize your customer support with intelligent ticket automation. Harness the power of natural language processing (NLP) to seamlessly convert Instagram conversations into actionable tickets.

Our smart routing system automatically assigns tickets to the most qualified agent based on their skillset and availability, ensuring faster resolutions and increased agent productivity.

Gain Insights & Take Actions to Improve Customer Satisfaction

Gain a deep understanding of your Instagram customer interactions with powerful, actionable insights. Track key metrics like First Contact Resolution (FCR) and Average Handle Time (AHT) to identify areas for improvement and optimize your customer service strategy.

Easily visualize and share your findings with over 500 customizable report templates. Uncover trends, measure performance, and make data-driven decisions to elevate your Instagram customer experience.

Take Conversations to the Next Level

Elevate your customer experience with AI-powered chatbots. Our Gen-AI technology provides personalized and contextual responses to customer inquiries on Instagram, based on their history and past interactions.

Improve agent productivity and customer satisfaction with smart chatbots that handle repetitive questions and provide instant support.

CUSTOMER 360

Drive Meaningful Conversations with Context

Seamlessly integrate your Instagram with Kapture’s intuitive omnichannel inbox. Manage all customer inquiries – direct messages, comments, and mentions – directly within a single, unified platform.

Gain a comprehensive understanding of your customers with Kapture’s Customer 360 view. Access valuable demographic, transactional, and interactional data to deliver personalized support and resolve issues efficiently.

SMART AUTOMATED TICKETING

Empower Agents with Smart & Efficient Ticketing

Revolutionize your customer support with intelligent ticket automation. Harness the power of natural language processing (NLP) to seamlessly convert Instagram conversations into actionable tickets.

Our smart routing system automatically assigns tickets to the most qualified agent based on their skillset and availability, ensuring faster resolutions and increased agent productivity.

AUTOMATED REPORTING & ANALYTICS

Gain Insights & Take Actions to Improve Customer Satisfaction

Gain a deep understanding of your Instagram customer interactions with powerful, actionable insights.  Track key metrics like First Contact Resolution (FCR) and Average Handle Time (AHT) to identify areas for improvement and optimize your customer service strategy.

Easily visualize and share your findings with over 500 customizable report templates.  Uncover trends, measure performance, and make data-driven decisions to elevate your Instagram customer experience.

AI POWERED CONVERSATIONS

Take Conversations to the Next Level

Elevate your customer experience with AI-powered chatbots. Our Gen-AI technology provides personalized and contextual responses to customer inquiries on Instagram, based on their history and past interactions.

Improve agent productivity and customer satisfaction with smart chatbots that handle repetitive questions and provide instant support.

Why Kapture

Accelerate your Instagram Customer Support Channel with Kapture

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AI Assistant for Agents

An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.

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Side Conversations

Start a conversation with a third partner vendor without switching platforms for accurate resolutions.

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Single Sign-On

A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.

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Dedicated Account Manager

A dedicated account manager to help resolve all your queries after the implementation and integration processes.

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Fully Assisted Data Migration

We make sure every bit of your data is safely and securely migrated into your new system without any hiccups. 

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Multilingual Chat

Kapture’s in-built language translator helps agents respond to Instagram queries in the customer’s preferred language.

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Secure Platform

Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified.

Accolades in Customer experience software category

High-fives From Industry Experts

Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.

Integrations

Instagram and 1000+ Other Integrations. Drive Growth with Kapture’s Interconnected Platform

Data shouldn’t be hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.

Customer Testimonials

Hear it from Our Customers

Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.

If you don’t find an integration you need, we can build it for you.