TRAVEL
Notified, rebooked, refunded,
before a call, on AgentOS.
A flight delays, cancels, or changes. AgentOS tells the traveler, finds the next option, and settles what they’re owed, before your team gets the call. AI agents handle the volume. People step in only for missed connections, mass events, and disputed compensation.
TRUSTED BY 1000+ ENTERPRISES
Your systems log the disruption.
Your customer already knows, and is calling.
Every disruption starts a clock. Most operations don’t notice it’s running until the passenger is already on hold.
Contact centers don’t scale, disruptions don’t wait
A storm or system outage grounds thousands of trips at once. Call volume spikes instantly, and the travelers who need help most get busy signals and hours on hold.
The refund clock starts before anyone’s noticed
Every cancellation or significant delay starts a legal refund clock: days, not weeks. Miss it once, it’s a compliance violation. Miss it at scale and the exposure compounds fast.
Rebooking that only checks your own schedule
Most rebooking engines check the operator’s own schedule first and stop there, missing a faster seat on a partner airline, a train, or a bus.
Compensation is a judgment call made under pressure
Whether a delay counts as controllable changes what a passenger is owed. Get it wrong at scale and you either overpay every case or leave a valid claim unpaid.
AgentOS resolves the disruption
Most systems wait for the passenger to report it.
Detection, notification, rebooking, and compensation run as one flow the moment a schedule changes, not four systems waiting on a phone call. A human steps in only where judgment matters.
Vitos
Runs disruption recovery, end to end
Create · Orchestrate · Deploy
Command
Human judgment, built into the flow
Oversee · Approve · Override
Calibrate
Every decision held to policy
Alert speed · Refund accuracy · Coach
Pulse
Learns from disruptions, closes the loop
Delay trends · Payout signals · Act
First alert to full resolution, one continuous flow.
Four stages. One system running underneath all of them. Your team steps in exactly where a disruption genuinely needs a person, and nowhere else.
LAYER KEY |
V Vitos – agents at work
C Command – human in the loop
C Calibrate – audit & compliance
P Pulse – learns & recommends
Detect & Notify
Disruption Detection Agent
Flags the schedule change the instant it appears, notifies the traveler first.
No human needed
Every notification runs self-serve, on the traveler’s channel of choice.
Notification SLA
Every alert timed against how fast the traveler actually knew.
Root-cause signals
Which routes, hubs, or causes drive repeat disruptions.
Rebook & Reaccommodate
Reaccommodation Agent
Searches own inventory, partners, and other modes for the fastest real option.
Missed connections & mass events
Duty manager steps in when a full network is affected.
Reaccommodation quality
Every rebooking checked against time-to-option, not just availability.
Recovery bottlenecks
Which hubs or partners slow reaccommodation down.
Compensate & Refund
Eligibility + Refund Agent
Checks the case against policy and regulation, pays out automatically.
Disputed eligibility
Customer relations resolves controllable-vs-weather calls policy can’t settle.
Regulatory SLA
Every refund tracked against the compliance deadline it’s racing.
Payout patterns
Where compensation spend concentrates, and why.
Care & Escalate
Duty-of-Care Agent
Issues hotel, meal, and transport support with no request needed.
Complex cases
Denied boarding or a formal complaint routed to a person
Duty-of-care coverage
Every eligible passenger checked against what they were actually offered.
Escalation trends
Which disruption types drive complaints, fed back into Stage 1.
Disruptions become non-events.
Most complexity resolves invisibly. Compliance is native to the flow. Human effort goes only where it must, and every disruption makes the system faster for the next one.
Where AI and human intelligence work as one.
Every layer in that architecture runs on two things working in concert: AI agents and human intelligence.
One workforce. Built into the system.
Agents handle what can be handled. They execute, resolve, and complete work across every system, at any scale, without waiting. Humans own the moments that demand judgment: approving, intervening, deciding. The system knows the difference and routes accordingly.
They share the same context. The same workflows. The same operational layer. Nothing is siloed, nothing is duplicated, and nothing falls through.
The system doesn’t just resolve the disruption.
It gets faster at seeing the next one coming.
Vitos and Command execute the recovery. Calibrate and Pulse learn from it, and every disruption sharpens how the next one is handled.
“Our teams finally spend time on what matters most. Kapture AgentOS handles the execution, so nothing slips through.”
VP-Customer Experience
Built for how your operation actually runs disruption.
Tell us how disruption recovery runs today. We build the agentic operating procedure to match it, rules, channels, and systems included, not a template you adapt to.
We didn’t start with AI.
We started with the work.
We’ve already seen the exceptions
Millions of real interactions, real failures, real edge cases. That experience is built into the system, not added on after.
Full-stack, AI-native
Designed together as one system, not bolted together from separate tools.
Your stack. Your rules
Full flexibility to run on your infrastructure, your models, your data, with zero lock-in.
Secure by design. Ready for every compliance deadline.
Disruption handling touches passenger data, payment details, and a regulatory clock that shifts by market. We meet enterprise-grade compliance and encryption standards to keep every case protected and audit-ready. Deploys on cloud, VPC, or on-prem, and connects directly to your PSS/GDS, ops systems, telephony, and CRM, with regulatory profiles for DOT, EU261, UK261, DGCA, and more.
AES-256 encryption
Role-based access
Audit-ready
Frequently Asked Questions
Not by default. Vitos connects directly to your PSS/GDS and ops control feeds, so it runs alongside what you already have. If you’d rather consolidate later, it’s built to take that on too.
Vitos ingests schedule-change signals directly from your ops and GDS feeds in real time, the same moment your systems register the change, and notifies the traveler immediately.
Yes. Vitos scales instantly across thousands of affected passengers at once, while Command routes only the missed connections and edge cases that genuinely need a duty manager.
Yes. Eligibility rules are configured against your policy and the regulation in force, including DOT, EU261, and DGCA, so compensation and duty-of-care decisions apply the right standard automatically.
AgentOS logs every notification, rebooking, and refund against the deadline it’s racing, so refund timelines and duty-of-care obligations are met and auditable by design.
No. AI agents handle the volume: detection, notification, rebooking, and routine refunds. Duty managers stay in the loop for missed connections, mass events, and cases that need judgment.
More of the travel journey, on the same system.
Disruption management doesn’t run in isolation. Here’s what else AgentOS handles across the trip lifecycle.
Booking & Reservations
Search, booking, and confirmation, unified across every mode.
Travel
Itinerary Modifications
Date, route, and passenger changes, processed in real time.
Travel
On-trip Support
Check-in, baggage, and in-trip requests, resolved without a queue.
Travel
enterprise with Kapture.
A disruption doesn’t need a call to get fixed.
Detection, notification, rebooking, and compensation run in one flow, before the passenger ever has to ask.
- Detection to duty of care, run on one OS
- AI agents that act, duty managers that judge, a loop that keeps getting sharper
- Deployed across 1,000+ enterprises in 60+ countries
TRUSTED BY THE TOP ENTERPRISE COMPANIES
+1833-386-0222 (USA)
enquiries@kapture.cx
