Kapture raises $8 Million in Series A funding from Cactus Ventures Partners and India Alternatives

Delivering Hyper-Personalized CX for
Retail BFSI Travel Consumer Durables

The only AI-powered customer support automation platform built for large enterprises.

customer support

1000+ Enterprises Trust Kapture

About Kapture CX

Ace the CX Game with Kapture

Don’t settle for better – your customers deserve the best. Unleash the power of artificial intelligence (AI) and machine learning (ML) to transform your customer service operations with the only enterprise-grade CX automation platform that understands your industry, and adopts a vertical-specific approach to deliver solutions tailored to your unique business requirements.

Value Delivery

Big on Savings, Low on Cost

Significantly improve key metrics that elevate contact center efficiency & cost-effectiveness by bringing everything on a unified platform.

FCR

First Call Resolution

AHT

Average Handling Time

ART

Average Resolution Time

CSAT

Customer Satisfaction
Score

Gain Customer Trust

Meet Your Customers Where They Are

AI-Powered Self-Service

Leverage AI-driven self-service options that offer customers instant access to information and troubleshooting guides, reducing the need for direct support interactions.

Feedback @ Every Step

Employ AI to perform sentiment analysis on customer feedback across touchpoints, enabling proactive issue resolution, and making customer-led innovation a reality.

Omni-Channel Support

Kapture facilitates seamless omnichannel experiences, allowing customers to interact with businesses across a multiple of platforms without disruptions.

Empowered Agents

Do More With a Lean Team

Intelligent Agent Assistance

Leverage Generative AI to equip your human agents with real-time guidance and automated responses for efficient, high-quality customer interactions.

Customer 360° View

Unify customer data from all touch points to empower support agents with a 360-degree view. Leverage comprehensive customer insights to ensure exceptional service quality.

Knowledge Management

Employ Generative AI to continuously enhance and optimize your knowledge base, ensuring that it remains relevant and valuable for both customers and support agents.

G2 Accolades

High-fives From Industry Experts

Time and again, Kapture has been rated as a high performer and one of the most loved CX platforms on G2 based on customer reviews.

Integrations

Connect Seamlessly to the Tools Your Teams Use Daily

Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.

Featured Resources

Explore Our Latest CX Resources

Check out our resources to amp up your CX game with data-driven insights and intelligent automation.

  • Live Chat

    Live Chat

    Live chat brings a far better customer service experience at a much lower cost. Kapture handles all your chat channels without extra cost – WhatsApp, FB Messenger, or your app.

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  • Field Force

    Field Force

    A power tool for your on-field heroes. Manage inventory, expenses, assign tasks to nearby agents, track attendance, and schedule appointments seamlessly with an intuitive mobile app, functional offline too.

    Learn more

  • Service Center

    Service Center

    Specialists in excellent customer service support software. Unify and Manage all your service-related communication on a single platform.

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  • Contact Center

    Contact Center

    Respond to customers on their preferred channel. A single inbox to receive all incoming support tickets from email, call, website, app, chat and your social media platforms.

    Learn more

Customer Testimonials

Hear it from Our Customers

Insights from satisfied customers sharing their experiences with our product and services.

Scale with Confidence

Enterprise-grade Security & Compliance

Encrypt sensitive data and mask PHI/PPI information so that your support team can access only necessary information.

Start Your CX Transformation Journey Today

Join the 1000+ Enterprises that chose to transform their CX with AI-powered intelligent automation.