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Kapture raises $8 Million in Series A funding from Cactus Ventures Partners and India Alternatives

Delivering Hyper-Personalized CX for
Retail

The only AI-powered customer experience platform built for large enterprises.

1000+ Enterprises Trust Kapture

About Kapture CX

Ace the CX Game with Kapture

Don’t settle for better – your customers deserve the best. Unleash the power of artificial intelligence (AI) and machine learning (ML) to transform your customer service operations with the only enterprise-grade CX automation platform that understands your industry, and adopts a vertical-specific approach to deliver solutions tailored to your unique business requirements.

Built-in customizations for your industry

Tailor-Made Customer experience platform for Your Industry

Kapture’s extensive customer experience software suite of built-in customizations, offer unparalleled flexibility to meet your industry-specific needs. Custom-made to streamline Enterprise customer experience management.

Value Delivery

CX Software : Big on Savings, Low on Cost

Significantly improve key metrics that elevate contact center efficiency & cost-effectiveness by bringing everything on a unified CX platform.

Gain Customer Trust

Meet Your Customers Where They Are

Omni-channel customer experience platform allows your customers to interact with your businesses across multiple channels seamlessly.

AI-Powered Self-Service

Leverage AI-driven self-service options that offer customers instant access to information and troubleshooting guides, reducing the need for direct support interactions.

Feedback @ Every Step

Employ AI to perform sentiment analysis on customer feedback across touchpoints, enabling proactive issue resolution, and making customer-led innovation a reality.

Omni-Channel Support

Kapture facilitates seamless omnichannel experiences, allowing customers to interact with businesses across a multiple of platforms without disruptions.

Empowered Agents

Do More With a Lean Team

Empower your customer service agents with AI-powered customer experience platform. Boost agent productivity with AI-assist.

Intelligent Agent Assistance

Leverage Generative AI to equip your human agents with real-time guidance and automated responses for efficient, high-quality customer interactions.

Customer 360° View

Unify customer data from all touch points to empower support agents with a 360-degree view. Leverage comprehensive customer insights to ensure exceptional service quality.

Knowledge Management

Employ Generative AI to continuously enhance and optimize your knowledge base, ensuring that it remains relevant and valuable for both customers and support agents.

Accolades in Customer experience software category

High-fives From Industry Experts

Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.

Integrations

Connect Seamlessly to the Tools Your Teams Use Daily

Data is useless when it’s hard to access. Kapture’s CX platform integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.

Customer Testimonials

Hear it from Our Customers

Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.

Scale with Confidence

Enterprise-grade Security & Compliance

CX software that let’s you encrypt sensitive data and mask PHI/PPI information so that your support team can access only necessary information.

Start Your CX Transformation Journey Today

Join the 1000+ Enterprises that chose to transform their CX with AI-powered customer experience platform.