Privacy Policy

Kapture CX recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on . This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Kapture CX is a property of Adjetter Media Network Private Limited, an Indian Company registered under the Companies Act, 2013 having its registered office at 11th Floor Brigade Summit, ITPL Main Rd, Brigade Metropolis, Garudachar Palya, Mahadevapura, Bengaluru, Karnataka 560048

This also helps to protect very real security risks including:

This is a summary of our new privacy policy which takes effect on 05/07/2019. It covers every Kapture CX website that links here and all of the products and services provided by the website.

Our Privacy Commitment

Kapture CX has never sold your information to someone else for advertising, or made money by showing you other people’s ads, and we never will. This has been our mindset and approach since we started. This policy tells you what information we do collect from you, what we do with it, who can access it, and what you can do about it.


Registration and other form submissions : We collect information that you submit when you

  • Subscribe to our newsletter

  • Submit a form

  • Register for an event, submit a form in order to download any guides or books

  • Submit a form to request customer support.

Testimonials : When we get authorization from you to post testimonials about our products and service on website, we may add your name, designation and picture. If you want your testimonial to be removed, Please contact us at


  • Contact Information : We might collect your name, email, mobile number, phone number and ip address.

  • Information you Post : We collect information you post in a public space on our website or on a third-party social media site belonging to

  • Demographic Information : We may collect demographic information about you or any other information provided by you during the use of our website. We might collect this as a part of a survey also.

  • Other Information : If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.


  • We collect information directly from you. We collect information directly from you when you register for a demo or subscribe. We also collect information if you post a comment on our websites or ask us a question through phone or email.

  • We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

  • We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

  • We use information to contact you: We might use the information you provide to contact you for a sales pitch or for other promotional purposes

  • We use information to respond to your requests or questions. We use your information to check the interaction history and respond to you based upon your questions.

  • We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

  • We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

  • We use information for security purposes. We may use information to protect our company, our customers, or our websites.

  • We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products we think you might find interesting

  • We use information to send you transactional communications. We might send you emails or SMS about your account and demo scheduled.

Cookie Policy

When you visit our website, it may use cookies to store or retrieve information in your browser. These cookies mainly collect data about your preferences, device, or browsing behavior. Their primary purpose is to ensure the website functions as expected.

While this information typically doesn’t directly identify you, it helps tailor your web experience to your preferences. We value your privacy and respect your choices. You have the option to manage cookie preferences by clicking on the various category headings in our cookie banner. Please note that blocking certain types of cookies might affect your site experience and the availability of our services. Your understanding is greatly appreciated.

Use of Cookies

This Cookie Statement explains how Kapture CX and its group companies (collectively “Kapture”, “we”, “us”, and “ours”) use cookies and similar technologies to recognise you when you visit our Websites. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are Cookies?

Cookies are tiny data files stored on your device’s hard drive and are not hosted directly on the Kapture CX Website. When these cookies are set by the website owner (in this instance, Kapture CX), they are referred to as “first-party cookies. “Alternatively, when cookies are set by entities other than the website owner, they are known as “third-party cookies.”

Third-party cookies serve the purpose of enabling additional features or functionalities on the website, such as advertising, interactive content, and analytics. The entities responsible for setting these third-party cookies have the capability to recognize your device, both when you visit the specific website and when you interact with certain other websites.

Why do we use cookies?

We use first-party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites. Third parties serve cookies through our Websites for advertising, analytics and other purposes.

Strictly Necessary Cookies

These cookies are vital for the website to work properly and cannot be disabled in our systems. They are typically activated in response to actions you take, like adjusting privacy settings, logging in, or completing forms. While you can configure your browser to block or notify you about these cookies, it’s important to note that certain sections of the site may become non-functional. It’s worth mentioning that these cookies do not retain any personally identifiable information.

Cookie Domain Description Duration Type
laravel_session laravel uses laravel_session to identify a session instance for a user, this can be changed 2 hours Necessary
AWSALBCORS Amazon Web Services set this cookie for load balancing. 7 days Necessary
JSESSIONID New Relic uses this cookie to store a session identifier so that New Relic can monitor session counts for an application. session Necessary

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. Disabling them may affect service functionality.

Cookie Domain Description Duration Type
__cf_bm Cloudflare set the cookie to support Cloudflare Bot Management. 30 minutes Functional
__cf_bm Cloudflare set the cookie to support Cloudflare Bot Management. 30 minutes Functional

Analytical & Targeting Cookies

These cookies may be used by the mentioned advertising platforms to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookie Domain Description Duration Type
vuid Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos on the website. 180 days Analytics & Targeting
_fbp We installs this cookie to collect tracking information in facebook and instagram platform 180 days Analytics & Targeting
bscookie Linkedin installs this cookie to collect tracking information 180 days Analytics & Targeting
MUID New Relic uses this cookie to store a session identifier so that New Relic can monitor session counts for an application. 180 days Analytics & Targeting
CONSENT Youtube installs this cookie to collect tracking information 180 days Analytics & Targeting
_gat_gtag_ Google Analytics 180 days Analytics & Targeting
bcookie Linkedin installs this cookie to collect tracking information 180 days Analytics & Targeting

Kapture CX Uses YouTube API services.

If you connect your YouTube channel with Kapture CX Customer Support app, Kapture CX API client will access the comments form your YouTube channel and allow your users to view, moderate and reply to them.

The data from your YouTube channel is internally used to provide better customer service as per your requirement and is not used for any other purpose. The data from your YouTube channel is not shared with any External Parties.

The application is also bound by the YouTube and Google terms of service as mentioned in the below links:

Youtube Terms

Google Terms and Conditions

Google Security Settings

Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email unsubscribe to . It may take about ten days to process your request.

Article 27 GDPR Compliance

Information according to Art. 27 EU GDPR
Adjetter Media Network Private Limited is a company located outside of the European Union. In order to comply with Art. 27 has been nominated as our representative in the European Union. If you want to make use of your data privacy rights, please visit: Our public Privacy dashboard.

Third Party Sites

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Questions, Concerns or Complaints

If you have any comments or questions regarding our Privacy Policy or if you have any concerns regarding your Privacy, you can contact Kapture CX’s support at