TRAVEL
Plans change.
AgentOS keeps pace.
AgentOS handles the change end to end, whether it’s a date, a route, a name, a class, or a full cancellation. Any credit already on file gets applied automatically, and the reissue happens in the same conversation, not a follow-up call. Your team only sees the changes that actually need a person, full context included.
TRUSTED BY 1000+ ENTERPRISES
The request takes seconds.
Resolving it still takes a queue.
A change of plans should be quick to fix. Most operations still route it through the same manual process, whether it’s a two-minute date change or a five-passenger reroute.
Self-service exists everywhere except here.
Travelers can already manage most of a trip on their own. The moment something needs to change, they’re back on hold with an agent.
Every manual reissue costs real minutes.
Recalculating a fare and reissuing a ticket is still mostly manual work. That adds up fast when hundreds of travelers change plans on the same day.
Every fare plays by
different rules.
Change fees, fare differences, and waivers vary by airline, fare class, and market. What’s free on one ticket costs money on the next, and someone still has to know which rule applies.
Cancellations return a queue, not a refund.
Refunds and credits get issued, then forgotten. Nobody’s watching the expiry date, so the value quietly disappears instead of covering the next trip.
AgentOS resolves the change on the spot.
Most systems call you back instead.
Pricing, policy, reissue, and credit all run as one flow the moment a change is requested, not a ticket that sits until someone picks it up. A human steps in only where judgment matters.
Every change meets the right layer,
not the same queue.
Not every change carries the same complexity. AgentOS routes by what the request actually needs: instant reissue, a fare review, or a specialist, instead of funneling all three through the same line.
LAYER KEY |
V Vitos – agents at work
C Command – human in the loop
C Calibrate – audit & compliance
P Pulse – learns & recommends
Self-Serve
Change & Reissue Agent
Prices the difference, applies any credit on file, and reissues on the spot.
No human needed
Every self-serve change runs start to finish, no ticket opened.
Turnaround accuracy
Every self-serve change logged and scored, not sampled.
Deflection signals
Which change types resolve cleanly, and where travelers still drop into a queue.
Manual Fare Review
Fare & Policy Agent
Recalculates the fare across carriers and checks it against policy.
Policy exceptions & waivers
Reservations specialist or travel manager signs off, reasoning attached.
Fare & policy accuracy
Every reviewed change checked against the fare rule and the policy band.
Review patterns
Which fare combinations and routes need a person most often.
Escalated
Dispute Assembly Agent
Pulls the ticket, fare history, and prior contact into one case file.
Senior reservations specialist
Resolves the dispute and confirms the final fare or credit.
Audit coverage
100% of disputed changes logged from first flag to resolution.
Dispute patterns
Where disputes concentrate, by supplier, route, or fare type.
Changes become instant.
Most requests never reach a queue, let alone a specialist. Your team’s time goes to fare reviews and genuine disputes, and every one of those sharpens how the next request gets routed.
Where AI and human intelligence work as one.
Every layer in that architecture runs on two things working in concert: AI agents and human intelligence.
One workforce. Built into the system.
Agents handle what can be handled. They execute, resolve, and complete work across every system, at any scale, without waiting. Humans own the moments that demand judgment: approving, intervening, deciding. The system knows the difference and routes accordingly.
They share the same context. The same workflows. The same operational layer. Nothing is siloed, nothing is duplicated, and nothing falls through.
The system gets faster at resolving changes,
and at knowing when a person’s needed.
Vitos and Command resolve the request. Calibrate and Pulse learn from it, and every change sharpens how the next one gets routed and priced.
“Our teams finally spend time on what matters most. Kapture AgentOS handles the execution, so nothing slips through.”
VP-Customer Experience
Built for how your operation actually processes a change.
We build the AI agents and the agentic operating procedures around your fare rules, policy bands, and supplier agreements. Configured to your process from day one, not fitted to a template after.
We didn’t start with AI.
We started with the work.
We’ve already seen the exceptions
Millions of real interactions, real failures, real edge cases. That experience is built into the system, not added on after.
Full-stack, AI-native
Designed together as one system, not bolted together from separate tools.
Your stack. Your rules
Full flexibility to run on your infrastructure, your models, your data, with zero lock-in.
Runs on your stack, secured to your standard.
AgentOS deploys on cloud, VPC, or fully on-prem, and connects directly to your PSS/GDS (Amadeus, Sabre, Galileo), OBT, telephony, and CRM. Fare and policy rules follow your market and corporate agreements, every voice and chat interaction is covered by AutoQA, and PII stays redacted throughout.
AES-256 encryption
Role-based access
PII Redaction
Frequently Asked Questions
Not by default. Vitos connects directly to your PSS/GDS and OBT, so it runs alongside what you already have. If you’d rather consolidate later, it’s built to take that on too.
Both. Corporate policy bands, waiver rules, and approval chains are configured per program, so Vitos applies the right policy automatically and only routes genuine exceptions to a travel manager.
Yes. Flights, hotels, rail, bus, and ground transport changes run through the same logic, so a multi-mode trip doesn’t need four separate processes.
Vitos tracks it automatically and applies it the moment the traveler rebooks, instead of leaving it to expire unclaimed.
No. AI agents handle the volume: routine date, route, and passenger changes, and straightforward cancellations. Reservations specialists stay in the loop for policy exceptions, disputed fares, and complex multi-carrier changes.
You set the policy bands and fare thresholds. Anything inside them resolves automatically. Anything outside routes to a specialist with the full fare breakdown attached.
More of the travel journey, on the same system.
Itinerary changes don’t run in isolation. Here’s what else AgentOS handles across the trip lifecycle.
Booking & Reservations
Search, booking, and confirmation, unified across every mode.
Travel
Disruption Management
Detection, rebooking, and compensation, resolved before the call.
Travel
On-trip Support
Check-in, baggage, and in-trip requests, resolved without a queue.
Travel
enterprise with Kapture.
A change of plans doesn’t need to go on hold.
Pricing, reissue, and credit tracking run in one flow, resolved the moment the traveler asks.
- Request to reissue, run on one OS
- AI agents that act, specialists that judge, a loop that keeps getting sharper
- Deployed across 1,000+ enterprises in 60+ countries
TRUSTED BY THE TOP ENTERPRISE COMPANIES
+1833-386-0222 (USA)
enquiries@kapture.cx
