Proactively offer support to customers on X

Unlock a whole new level of convenience for your customers and efficiency for your agents with Kapture’s native integration.

Hassle-Free Integration

Effortless Native Integration With X

Seamless X Integration: Empower your customers to reach you directly through X, their preferred platform. No need to download new apps or navigate unfamiliar interfaces. They get support where they’re already comfortable, and you get all interactions centralized for a streamlined experience.

Real-Time Engagement: Respond to inquiries and comments on X instantly with automated features like chatbots and ticketing systems. Resolve simple issues quickly and efficiently, keeping your customers happy and engaged within the Kapture ecosystem.

x integration
Supercharge Your Agents

Productivity Gains

Supercharge Your Agents for X Support

Automated Workflows: Free up your agents from repetitive tasks like assigning categories and routing inquiries. The integrated platform automates these workflows based on keywords or pre-defined rules.

Contextual Magic: Agents gain a complete customer view with past interactions and relevant data directly within Kapture. This contextual knowledge allows them to personalize communication and provide faster, more effective solutions.

Integration Powerhouse

Everything you need to provide a great customer experience

Automated Workflows

Free your agents from repetitive tasks. Kapture automatically routes X conversations into tickets, tags them, and assigns them to the most qualified agent, using NLP.

Focus on What Matters

Empower your agents to focus on complex issues and build stronger customer relationships. Kapture handles simple inquiries and repetitive tasks within.

Valuable Insights

Track key metrics like First Contact Resolution (FCR) and Average Handling Time (AHT) to identify areas for improvement.

Data-Driven Decisions

Kapture’s insightful reports uncover trends and patterns in X interactions. Optimize your customer service strategy on X and enhance satisfaction.

Personalized Conversations

Powered by GenAI, our chatbots provide personalized and contextual responses based on a user’s history and past interactions.

Boost Efficiency, Enhance Satisfaction

Hybrid bots handle repetitive questions while AI-powered suggestions help agents deliver faster and more accurate solutions.

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Why Kapture

Accelerate your X Customer Support Channel with Kapture

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AI Assistant for Agents

An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.

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Side Conversations

Start a conversation with a third partner vendor without switching platforms for accurate resolutions.

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Single Sign-On

A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.

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Dedicated Account Manager

A dedicated account manager to help resolve all your queries after the implementation and integration processes.

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Fully Assisted Data Migration

We make sure every bit of your data is safely and securely migrated into your new system without any hiccups. 

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Multilingual Chat

Kapture’s in-built language translator helps agents respond to X queries in the customer’s preferred language.

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Secure Platform

Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified.

Accolades in Customer experience software category

High-fives From Industry Experts

Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.

Integrations

Connect Seamlessly to the Tools Your Teams Use Daily

Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.

Kapture integration

Customer Testimonials

Hear it from Our Customers

Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.

If you don’t find an integration you need, we can build it for you.