Kapture X WooCommerce for all-in-one multi-channel customer support

Integrate WooCommerce with Kapture to provide seamless, efficient, and comprehensive multi-channel customer support, enhancing satisfaction and streamlining your service operations.

Hassle-Free Integration

Transform Your WooCommerce Store with Kapture

Revolutionize your WooCommerce store by integrating it with Kapture for an all-in-one multi-channel customer support solution. Enhance customer experience with accurate product information, efficient customer management, and personalized communication. 

Provide your customers with real-time updates on their orders. Offer live tracking information, from order confirmation to delivery. This transparency builds trust and keeps customers informed, enhancing their shopping experience.

Productivity Gains

Streamline Agent Workflows with Seamless Integration

Access complete customer order history, purchase details, and support interactions within Kapture. Agents have all the context they need to provide efficient and personalized support. Customer inquiries from WooCommerce are automatically converted into tickets in Kapture, eliminating manual data entry and ensuring no issue goes unnoticed.

Kapture’s AI-powered routing system assigns tickets to the most qualified agents based on skills and expertise, improving response times and customer satisfaction. Agents can easily collaborate on complex issues, ensuring smooth handoffs and avoiding duplication of effort.

Integration Powerhouse

Empower Customers and Agents by Integrating with Kapture

Know Your Customer. Deliver Better Service.

Unify Your Inbox: Streamline your support by integrating WooCommerce with Kapture’s omnichannel inbox. Handle all inquiries – from data to tickets – in a single, centralized location.

Customer 360 View: Gain a complete understanding of your customers. Leverage demographic, transactional, and interactional data (including WooCommerce details) to resolve tickets efficiently and deliver personalized service.

Effortless Automation. Empowered Agents.

Smart Ticketing: Boost agent productivity with automated routing, tagging, and prioritization. Kapture CX uses Natural Language Processing (NLP) to convert WooCommerce queries into tickets and assign them to the most qualified agent based on skills and availability.

Focus on What Matters: Free your agents from repetitive tasks. Automated workflows handle simple inquiries, allowing agents to focus on complex issues and building strong customer relationships.

Actionable Insights. Continuous Improvement.

Measure Success: Gain valuable insights about your customer conversations on WooCommerce. Track key metrics like First Contact Resolution (FCR) and Average Handling Time (AHT) to identify areas for improvement.

Data-Driven Decisions: Uncover trends and patterns in customer interactions. Use Kapture’s insightful reports to identify potential issues and optimize your customer service strategy on WooCommerce and beyond.

Take Conversations to the Next Level

Personalize Every Interaction: Elevate your customer experience with AI-powered chatbots. Our Gen-AI technology provides personalized and contextual responses to customer queries on WooCommerce, based on their history and past interactions.

Boost Efficiency, Enhance Satisfaction: Improve agent productivity and customer satisfaction with smart chatbots that handle repetitive questions and provide instant support.

CUSTOMER 360

Know Your Customer. Deliver Better Service.

Unify Your Inbox: Streamline your support by integrating WooCommerce with Kapture’s omnichannel inbox. Handle all inquiries – from data to tickets – in a single, centralized location.

Customer 360 View: Gain a complete understanding of your customers. Leverage demographic, transactional, and interactional data (including WooCommerce details) to resolve tickets efficiently and deliver personalized service.

SMART AUTOMATED TICKETING

Effortless Automation. Empowered Agents.

Smart Ticketing: Boost agent productivity with automated routing, tagging, and prioritization. Kapture CX uses Natural Language Processing (NLP) to convert WooCommerce queries into tickets and assign them to the most qualified agent based on skills and availability.

Focus on What Matters: Free your agents from repetitive tasks. Automated workflows handle simple inquiries, allowing agents to focus on complex issues and building strong customer relationships.

AUTOMATED REPORTING & ANALYTICS

Actionable Insights. Continuous Improvement.

Measure Success: Gain valuable insights about your customer conversations on WooCommerce. Track key metrics like First Contact Resolution (FCR) and Average Handling Time (AHT) to identify areas for improvement.

Data-Driven Decisions: Uncover trends and patterns in customer interactions. Use Kapture’s insightful reports to identify potential issues and optimize your customer service strategy on WooCommerce and beyond.

AI POWERED CONVERSATIONS

Personalize Every Interaction: Elevate your customer experience with AI-powered chatbots. Our Gen-AI technology provides personalized and contextual responses to customer queries on WooCommerce, based on their history and past interactions.

Boost Efficiency, Enhance Satisfaction: Improve agent productivity and customer satisfaction with smart chatbots that handle repetitive questions and provide instant support.

Why Kapture

Accelerate your WooCommerce Customer Support with Kapture

image

AI Assistant for Agents

An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.

image

Side Conversations

Start a conversation with a third partner vendor without switching platforms for accurate resolutions.

image

Single Sign-On

A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.

image

Dedicated Account Manager

A dedicated account manager to help resolve all your queries after the implementation and integration processes.

image

Fully Assisted Data Migration

We make sure every bit of your data is safely and securely migrated into your new system without any hiccups. 

image

Multilingual Chat

Kapture’s in-built language translator helps agents respond to WooCommerce queries in the customer’s preferred language.

image

Secure Platform

Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified.

Accolades in Customer experience software category

High-fives From Industry Experts

Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.

Integrations

WooCommerce and 1000+ Other Integrations. Drive Growth with Kapture’s Interconnected Platform

Data shouldn’t be hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.

Customer Testimonials

Hear it from Our Customers

Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.

If you don’t find an integration you need, we can build it for you.