Offer 24/7 Support for Your Customers on Line

Offer seamless support anytime, anywhere. With Kapture’s integration with Line, transform your customer support strategy by leveraging one of Asia’s most popular messaging apps.

Hassle-Free-Integration

Deliver Exceptional Support on Line with Kapture

With Kapture’s Line integration, your support team can connect with customers on their preferred messaging platform. Provide seamless and consistent support across multiple channels, ensuring no customer query goes unanswered.

Deploy intelligent bots on Line to handle routine inquiries and provide instant responses. Reduce the burden on your support agents by automating repetitive tasks, allowing them to focus on more complex customer issues. Kapture’s advanced AI capabilities ensure that your bots deliver accurate and helpful responses every time.

Productivity Gains

Enhance Agent Productivity with AI-Powered Routing and Analytics

Kapture’s intelligent routing system categorizes inquiries received via Line and directs them to the appropriate department or agent. This ensures that customer issues are handled by the right person, improving resolution times and customer satisfaction.

Track and analyze customer interactions on Line with Kapture’s powerful analytics tools. Gain valuable insights into common issues, response times, and customer sentiment. Use these insights to continually refine your support strategy and enhance overall performance.

Integration Powerhouse

Empower Customers and Agents by Integrating with Kapture

Know Your Customer. Deliver Better Service.

Unify Your Inbox: Streamline your support by integrating Line with Kapture’s omnichannel inbox. Handle all inquiries – from emails to Line messages – in a single, centralized location.

Customer 360 View: Gain a complete understanding of your customers. Leverage demographic, transactional, and interactional data (including Line details) to resolve tickets efficiently and deliver personalized service.

Effortless Automation. Empowered Agents.

Smart Ticketing: Boost agent productivity with automated routing, tagging, and prioritization. Kapture CX uses Natural Language Processing (NLP) to convert Line conversations into tickets and assign them to the most qualified agent based on skills and availability.

Focus on What Matters: Free your agents from repetitive tasks. Automated workflows handle simple inquiries, allowing agents to focus on complex issues and building strong customer relationships.

Actionable Insights. Continuous Improvement.

Measure Success: Gain valuable insights about your customer conversations on Line. Track key metrics like First Contact Resolution (FCR) and Average Handling Time (AHT) to identify areas for improvement.

Data-Driven Decisions: Uncover trends and patterns in customer interactions. Use Kapture’s insightful reports to identify potential issues and optimize your customer service strategy on Line and beyond.

Take Conversations to the Next Level

Personalize Every Interaction: Elevate your customer experience with AI-powered chatbots. Our Gen-AI technology provides personalized and contextual responses to customer inquiries on Line, based on their history and past interactions.

Boost Efficiency, Enhance Satisfaction: Improve agent productivity and customer satisfaction with smart chatbots that handle repetitive questions and provide instant support.

CUSTOMER 360

Know Your Customer. Deliver Better Service.

Unify Your Inbox: Streamline your support by integrating Line with Kapture’s omnichannel inbox. Handle all inquiries – from emails to Line messages – in a single, centralized location.

Customer 360 View: Gain a complete understanding of your customers. Leverage demographic, transactional, and interactional data (including Line details) to resolve tickets efficiently and deliver personalized service.

SMART AUTOMATED TICKETING

Effortless Automation. Empowered Agents.

Smart Ticketing: Boost agent productivity with automated routing, tagging, and prioritization. Kapture CX uses Natural Language Processing (NLP) to convert Line conversations into tickets and assign them to the most qualified agent based on skills and availability.

Focus on What Matters: Free your agents from repetitive tasks. Automated workflows handle simple inquiries, allowing agents to focus on complex issues and building strong customer relationships.

AUTOMATED REPORTING & ANALYTICS

Actionable Insights. Continuous Improvement.

Measure Success: Gain valuable insights about your customer conversations on Line. Track key metrics like First Contact Resolution (FCR) and Average Handling Time (AHT) to identify areas for improvement.

Data-Driven Decisions: Uncover trends and patterns in customer interactions. Use Kapture’s insightful reports to identify potential issues and optimize your customer service strategy on Line and beyond.

AI POWERED CONVERSATIONS

Take Conversations to the Next Level

Personalize Every Interaction: Elevate your customer experience with AI-powered chatbots. Our Gen-AI technology provides personalized and contextual responses to customer inquiries on Line, based on their history and past interactions.

Boost Efficiency, Enhance Satisfaction: Improve agent productivity and customer satisfaction with smart chatbots that handle repetitive questions and provide instant support.

Why Kapture

Accelerate your Line Customer Support Channel with Kapture

image

AI Assistant for Agents

An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.

image

Side Conversations

Start a conversation with a third partner vendor without switching platforms for accurate resolutions.

image

Single Sign-On

A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.

image

Dedicated Account Manager

A dedicated account manager to help resolve all your queries after the implementation and integration processes.

image

Fully Assisted Data Migration

We make sure every bit of your data is safely and securely migrated into your new system without any hiccups. 

image

Multilingual Chat

Kapture’s in-built language translator helps agents respond to Line queries in the customer’s preferred language.

image

Secure Platform

Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified.

Accolades in Customer experience software category

High-fives From Industry Experts

Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.

Integrations

Line and 1000+ Other Integrations. Drive Growth with Kapture’s Interconnected Platform

Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.

Customer Testimonials

Hear it from Our Customers

Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.

If you don’t find an integration you need, we can build it for you.