Provide exceptional customer support via LinkedIn

Stay connected with your customers and deliver best-in-class CX on LinkedIn, right where your customers are!

Hassle-Free-Integration

Power Conversations on LinkedIn with No-Code Integrations

Effortlessly capture customer queries and mentions from LinkedIn comments, messages, and group discussions. Ensure you don’t miss potential customers who reach out via LinkedIn.

Automatically categorize and route LinkedIn inquiries to the appropriate agent based on predefined rules. Save time and ensure customer queries are handled by the most qualified team.

linkedin integration
agent productivity

Productivity Gains

Improved Agent Efficiency and Productivity

Agents can manage all customer interactions, including those from LinkedIn, within a single platform. This eliminates the need to switch between different interfaces and improves overall workflow.

Automate repetitive tasks like sending initial responses, scheduling follow-ups, and routing simple inquiries. Reclaim agents’ time to focus on resolving complex issues and providing personalized support.

Integration Powerhouse

Empower Customers and Agents with Kapture

Know Your Customer. Deliver Better Service.

Unify Your Inbox: Streamline your support by integrating LinkedIn with Kapture’s omnichannel inbox. Handle all inquiries – from emails to LinkedIn messages – in a single, centralized location.

Customer 360 View: Gain a complete understanding of your customers. Leverage demographic, transactional, and interactional data (including LinkedIn details) to resolve tickets efficiently and deliver personalized service.

Effortless Automation. Empowered Agents.

Smart Ticketing: Boost agent productivity with automated routing, tagging, and prioritization. Kapture CX uses Natural Language Processing (NLP) to convert LinkedIn conversations into tickets and assign them to the most qualified agent based on skills and availability.

Focus on What Matters: Free your agents from repetitive tasks. Automated workflows handle simple inquiries, allowing agents to focus on complex issues and building strong customer relationships.

Actionable Insights. Continuous Improvement.

Measure Success: Gain valuable insights about your customer conversations on LinkedIn. Track key metrics like First Contact Resolution (FCR) and Average Handling Time (AHT) to identify areas for improvement.

Data-Driven Decisions: Uncover trends and patterns in customer interactions. Use Kapture’s insightful reports to identify potential issues and optimize your customer service strategy on LinkedIn and beyond.

Take Conversations to the Next Level

Personalize Every Interaction: Elevate your customer experience with AI-powered chatbots. Our Gen-AI technology provides personalized and contextual responses to customer inquiries on LinkedIn, based on their history and past interactions.

Boost Efficiency, Enhance Satisfaction: Improve agent productivity and customer satisfaction with smart chatbots that handle repetitive questions and provide instant support.

CUSTOMER 360

Know Your Customer. Deliver Better Service.

Unify Your Inbox: Streamline your support by integrating LinkedIn with Kapture’s omnichannel inbox. Handle all inquiries – from emails to LinkedIn messages – in a single, centralized location.

Customer 360 View: Gain a complete understanding of your customers. Leverage demographic, transactional, and interactional data (including LinkedIn details) to resolve tickets efficiently and deliver personalized service.

SMART AUTOMATED TICKETING

Effortless Automation. Empowered Agents.

Smart Ticketing: Boost agent productivity with automated routing, tagging, and prioritization. Kapture CX uses Natural Language Processing (NLP) to convert LinkedIn conversations into tickets and assign them to the most qualified agent based on skills and availability.

Focus on What Matters: Free your agents from repetitive tasks. Automated workflows handle simple inquiries, allowing agents to focus on complex issues and building strong customer relationships.

linkedin integration

AUTOMATED REPORTING & ANALYTICS

Actionable Insights. Continuous Improvement.

Measure Success: Gain valuable insights about your customer conversations on LinkedIn. Track key metrics like First Contact Resolution (FCR) and Average Handling Time (AHT) to identify areas for improvement.

Data-Driven Decisions: Uncover trends and patterns in customer interactions. Use Kapture’s insightful reports to identify potential issues and optimize your customer service strategy on LinkedIn and beyond.

reports and analytics

AI POWERED CONVERSATIONS

Take Conversations to the Next Level

Personalize Every Interaction: Elevate your customer experience with AI-powered chatbots. Our Gen-AI technology provides personalized and contextual responses to customer inquiries on LinkedIn, based on their history and past interactions.

Boost Efficiency, Enhance Satisfaction: Improve agent productivity and customer satisfaction with smart chatbots that handle repetitive questions and provide instant support.

Linkedin conversations

Why Kapture

Accelerate your LinkedIn Customer Support Channel with Kapture

AI Assistant

AI Assistant for Agents

An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.

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Side Conversations

Start a conversation with a third partner vendor without switching platforms for accurate resolutions.

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Single Sign-On

A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.

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Dedicated Account Manager

A dedicated account manager to help resolve all your queries after the implementation and integration processes.

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Fully Assisted Data Migration

We make sure every bit of your data is safely and securely migrated into your new system without any hiccups. 

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Multilingual Chat

Kapture’s in-built language translator helps agents respond to LinkedIn queries in the customer’s preferred language.

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Secure Platform

Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified.

Accolades in Customer experience software category

High-fives From Industry Experts

Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.

Integrations

LinkedIn and 1000+ Other Integrations. Drive Growth with Kapture’s Interconnected Platform

Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.

Customer Testimonials

Hear it from Our Customers

Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.

If you don’t find an integration you need, we can build it for you.