Offer Exceptional Customer Experience via App Store

Listen, Analyze, and Connect. Leverage App Store Reviews for Proactive Support.

Hassle-Free Integration

Don’t just read reviews, respond and improve

Elevate your customer support game on the App Store. Kapture seamlessly integrates App Store reviews, transforming them from anonymous ratings into actionable insights.

Empower your agents to engage in direct conversations, categorize and route inquiries efficiently, and ensure every customer feels heard and valued – all within Kapture. Experience happier customers, reduced churn, and a strategic edge in the competitive app space.

Productivity Gains

Empower Your Agents, Amplify Efficiency

Centralize App Store interactions and eliminate manual review monitoring with Kapture’s seamless integration. Equip your agents with instant access to essential user data and review history for personalized and effective support.

Gain a deep understanding of your users through comprehensive analysis of App Store reviews and feedback. Uncover valuable insights into user preferences, pain points, and areas for improvement to enhance your app and deliver exceptional experiences.

Integration Powerhouse

Empower Customers and Agents by Integrating with Kapture

Know Your Customer. Deliver Better Service.

Unified Inbox: Seamlessly integrate your App Store reviews and comments into Kapture’s intuitive omnichannel inbox. Manage all customer interactions – from ratings to feedback – in one centralized platform, streamlining your support and saving valuable time.

Customer 360 View: Unlock a deeper understanding of your app users. Combine valuable App Store data with existing customer insights to provide personalized support, resolve issues faster, and build stronger relationships.

Effortless Automation. Empowered Agents.

Smart Ticketing: Seamlessly convert App Store reviews into actionable tickets using advanced Natural Language Processing (NLP). Our smart routing system automatically assigns tickets to the most suitable agent based on skills and availability, ensuring faster resolutions and enhanced productivity.

Smart Automation: Eliminate repetitive tasks with automated workflows that handle routine inquiries, allowing your agents to dedicate their expertise to complex issues and building lasting customer relationships.

Actionable Insights. Continuous Improvement.

Measure Success: Uncover valuable insights into your App Store customer interactions. Track essential metrics like First Contact Resolution (FCR) and Average Handle Time (AHT) to identify areas for improvement and enhance customer satisfaction.

Data-Driven Decisions: Transform your App Store data into actionable insights. Analyze trends and patterns in customer interactions to proactively identify potential issues and optimize your overall customer service strategy.

Take Conversations to the Next Level

Personalized Engagement: Enhance your customer experience by infusing AI into your App Store interactions. Kapture’s Gen-AI technology delivers personalized, contextually relevant responses to customer reviews, fostering stronger connections and building brand loyalty.

Boost Efficiency, Delight Customers: Empower your agents and improve customer satisfaction with smart chatbots that effortlessly handle repetitive questions and provide instant support. Free up your team to focus on complex issues and deliver exceptional service.

CUSTOMER 360

Know Your Customer. Deliver Better Service.

Unified Inbox:  Seamlessly integrate your App Store reviews and comments into Kapture’s intuitive omnichannel inbox.  Manage all customer interactions – from ratings to feedback – in one centralized platform, streamlining your support and saving valuable time.

Customer 360 View:  Unlock a deeper understanding of your app users. Combine valuable App Store data with existing customer insights to provide personalized support, resolve issues faster, and build stronger relationships.

SMART AUTOMATED TICKETING

Effortless Automation. Empowered Agents.

Smart Ticketing: Seamlessly convert App Store reviews into actionable tickets using advanced Natural Language Processing (NLP). Our smart routing system automatically assigns tickets to the most suitable agent based on skills and availability, ensuring faster resolutions and enhanced productivity.

Smart Automation: Eliminate repetitive tasks with automated workflows that handle routine inquiries, allowing your agents to dedicate their expertise to complex issues and building lasting customer relationships.

AUTOMATED REPORTING & ANALYTICS

Actionable Insights. Continuous Improvement.

Measure Success:  Uncover valuable insights into your App Store customer interactions. Track essential metrics like First Contact Resolution (FCR) and Average Handle Time (AHT) to identify areas for improvement and enhance customer satisfaction.

Data-Driven Decisions:  Transform your App Store data into actionable insights. Analyze trends and patterns in customer interactions to proactively identify potential issues and optimize your overall customer service strategy.

AI POWERED CONVERSATIONS

Take Conversations to the Next Level

Personalized Engagement:  Enhance your customer experience by infusing AI into your App Store interactions. Kapture’s Gen-AI technology delivers personalized, contextually relevant responses to customer reviews, fostering stronger connections and building brand loyalty.

Boost Efficiency, Delight Customers:  Empower your agents and improve customer satisfaction with smart chatbots that effortlessly handle repetitive questions and provide instant support. Free up your team to focus on complex issues and deliver exceptional service.

Why Kapture

Accelerate your Customer Support with Kapture

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AI Assistant for Agents

An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.

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Side Conversations

Start a conversation with a third partner vendor without switching platforms for accurate resolutions.

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Single Sign-On

A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.

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Dedicated Account Manager

A dedicated account manager to help resolve all your queries after the implementation and integration processes.

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Fully Assisted Data Migration

We make sure every bit of your data is safely and securely migrated into your new system without any hiccups. 

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Multilingual Chat

Kapture’s in-built language translator helps agents respond to App Store queries in the customer’s preferred language.

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Secure Platform

Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified.

Accolades in Customer experience software category

High-fives From Industry Experts

Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.

Integrations

App Store and 1000+ Other Integrations. Drive Growth with Kapture’s Interconnected Platform

Data shouldn’t be hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.

Customer Testimonials

Hear it from Our Customers

Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.

If you don’t find an integration you need, we can build it for you.