Boost Customer Expansion with WhatsApp Integration

Stay connected with your customers and deliver best-in-class CX on WhatsApp, right where your customers are!

whatsapp integration

Hassle-Free Integration

Power Conversations on WhatsApp with No-Code Integrations

Integrations in a few clicks? Kapture’s integration with WhatsApp through APIs is simply that. Plug your integration without code to bring conversations with customers to life between WhatsApp and your omnichannel dashboard. Deliver contextual resolutions with ease now.

Productivity Gains

Improve Agent Productivity on WhatsApp by 30%

Ensure smart, quick resolutions by integrating Service Cloud with WhatsApp conversations. Reduce bottlenecks and enable agents to resolve complex queries smartly and improve their productivity by 30% with Kapture.

Integration Powerhouse

Empower Customers and Agents on WhatsApp by Integrating with Kapture

Drive Meaningful Conversations with Context

Integrate WhatsApp with Kapture’s omnichannel inbox. Directly handle and resolve all customer queries seamlessly. Using Customer 360, get demographic, transactional, and interactional data and resolve tickets in one go.

Empower Agents with Smart & Efficient Ticketing

Increase your agents productivity by routing, tagging, and prioritizing tickets automatically. Using NLP, WhatsApp conversations get converted into tickets, and get smartly routed to the right agent based on their skill and availability.

Gain Insights & Take Actions to Improve Customer Satisfaction

Get actionable insights about your customer conversations on WhatsApp. Obtain reports containing detailed analytics regarding FCR, AHT, and many more metrics regarding WhatsApp chats. Analyze easily, showcase reports in 500+ templates and formulate ways to reduce them.

Take Conversations to the Next Level

Amplify your customer and agent experience by driving AI into your WhatsApp conversations. Use Gen-AI to provide personalized, contextual responses based on the customer history. Smart responses and improved agent productivity is now a click away.

Customer 360

Drive Meaningful Conversations with Context

Integrate WhatsApp with Kapture’s omnichannel inbox. Directly handle and resolve all customer queries seamlessly. Using Customer 360, get demographic, transactional, and interactional data and resolve tickets in one go.

Smart Automated Ticketing

Empower Agents with Smart & Efficient Ticketing

Increase your agents productivity by routing, tagging, and prioritizing tickets automatically. Using NLP, WhatsApp conversations get converted into tickets, and get smartly routed to the right agent based on their skill and availability. 

Automated Reporting & Analytics

Gain Insights & Take Actions to Improve Customer Satisfaction

Get actionable insights about your customer conversations on WhatsApp. Obtain reports containing detailed analytics regarding FCR, AHT, and many more metrics regarding WhatsApp chats. Analyze easily, showcase reports in 500+ templates and formulate ways to reduce them.

Ai Powered Conversations

Take Conversations to the Next Level

Amplify your customer and agent experience by driving AI into your WhatsApp conversations. Use Gen-AI to provide personalized, contextual responses based on the customer history. Smart responses and improved agent productivity is now a click away. 

Why Kapture

Accelerate your WhatsApp Customer Support Channel with Kapture

Instant gratification is possible with AI-powered Kapture Service Cloud 

image

AI Assistant for Agents

An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.

image

Side Conversations

Start a conversation with a third partner vendor without switching platforms for accurate resolutions.

image

Single Sign-On

A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.

image

Dedicated Account Manager

A dedicated account manager to help resolve all your queries after the implementation and integration processes.

image

Fully Assisted Data Migration

We make sure every bit of your data is safely and securely migrated into your new system without any hiccups. 

image

Multilingual Chat

Kapture’s in-built language translator helps agents respond to WhatsApp queries in the customer’s preferred language.

image

Secure Platform

Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified..

Accolades

High-fives From Industry Experts

Time and again, Kapture has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.

Integrations

Connect Seamlessly to the Tools Your Teams Use Daily

Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.

Customer Testimonials

Hear it from Our Customers

Insights from satisfied customers sharing their experiences with our product and services.