Turn Facebook Comments & Reviews into Streamlined Tickets

Seamlessly address customer queries and feedback from Facebook within your CX ecosystem.

Seamless Integration

Manage Facebook interactions on your CX hub

Integrations made easy! Bring customer conversations and other interactions on Facebook to your omnichannel dashboard without any code – all with Kapture’s native integration with Facebook. Elevate every interaction into a great experience now.

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Productivity Gains

Improve Average Handling Time by 35%

Boost agent efficiency by integrating Kapture with Facebook. Unlock your agents’ potential with streamlined workflows – empowering them to provide smart & quick resolutions at ease. Automate repetitive tasks like routing inquiries to the right agent and reclaim agents’ time to focus on complex issues and provide personalized support.

Integration Powerhouse

Empower Customers and Agents by Integrating with Kapture

Drive Meaningful Conversations with Context

Integrate Facebook with Kapture’s omnichannel inbox. Directly handle and resolve all customer queries seamlessly. Using Customer 360, get demographic, transactional, and interactional data and resolve tickets in one go.

Empower Agents with Smart & Efficient Ticketing

Increase your agents productivity by routing, tagging, and prioritizing tickets automatically. Using NLP, Facebook conversations get converted into tickets, and get smartly routed to the right agent based on their skill and availability.

Gain Insights & Take Actions to Improve Customer Satisfaction

Get actionable insights about your customer conversations on Facebook. Obtain reports containing detailed analytics regarding FCR, AHT, and many more metrics regarding Facebook conversations. Analyze easily, showcase reports in 500+ templates and formulate ways to reduce them.

Take Conversations to the Next Level

Amplify your customer and agent experience by driving AI into your Facebook conversations. Use Gen-AI to provide personalized, contextual responses based on the customer history. Smart responses and improved agent productivity is now a click away.

CUSTOMER 360

Drive Meaningful Conversations with Context

Integrate Facebook with Kapture’s omnichannel inbox. Directly handle and resolve all customer queries seamlessly. Using Customer 360, get demographic, transactional, and interactional data and resolve tickets in one go.

SMART AUTOMATED TICKETING

Empower Agents with Smart & Efficient Ticketing

Increase your agents productivity by routing, tagging, and prioritizing tickets automatically. Using NLP, Facebook conversations get converted into tickets, and get smartly routed to the right agent based on their skill and availability.

Facebook integration

AUTOMATED REPORTING & ANALYTICS

Gain Insights & Take Actions to Improve Customer Satisfaction

Get actionable insights about your customer conversations on Facebook. Obtain reports containing detailed analytics regarding FCR, AHT, and many more metrics regarding Facebook conversations. Analyze easily, showcase reports in 500+ templates and formulate ways to reduce them.

Improve customer satisfaction

AI POWERED CONVERSATIONS

Take Conversations to the Next Level

Amplify your customer and agent experience by driving AI into your Facebook conversations. Use Gen-AI to provide personalized, contextual responses based on the customer history. Smart responses and improved agent productivity is now a click away. 

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Why Kapture

Accelerate your Facebook Customer Support Channel with Kapture

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AI Assistant for Agents

An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.

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Side Conversations

Start a conversation with a third partner vendor without switching platforms for accurate resolutions.

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Single Sign-On

A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.

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Dedicated Account Manager

A dedicated account manager to help resolve all your queries after the implementation and integration processes.

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Fully Assisted Data Migration

We make sure every bit of your data is safely and securely migrated into your new system without any hiccups. 

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Multilingual Chat

Kapture’s in-built language translator helps agents respond to Facebook queries in the customer’s preferred language.

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Secure Platform

Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified.

Accolades in Customer experience software category

High-fives From Industry Experts

Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.

Integrations

Facebook and 1000+ Other Integrations. Drive Growth with Kapture’s Interconnected Platform

Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.

Customer Testimonials

Hear it from Our Customers

Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.

If you don’t find an integration you need, we can build it for you.