Streamline Customer Support with Kapture – Delhivery Integration

Automate your support workflow to resolve issues promptly and proactively, ensuring smooth logistics management on Delhivery through Kapture.

Hassle-Free Integration

Automatically Generate Tickets for Delivery Issues

When delivery hiccups arise, Kapture’s integration ensures immediate action, creating tickets automatically to streamline your workflow. Stay proactive and resolve issues swiftly to maintain customer satisfaction and operational efficiency.

With real-time alerts and detailed ticketing, you can address challenges effectively, ensuring every delivery concern is handled promptly and professionally, enhancing your service reliability and reputation.

Productivity Gains

Quick Resolutions and Valuable Insights

Kapture’s integration with Delhivery equips your support agents with detailed shipping and delivery information. Agents can access real-time shipment statuses, track delivery progress, and address customer inquiries promptly. This context-aware support ensures that issues are resolved quickly and effectively, leading to happier customers.

Gain valuable insights into your shipping and logistics operations with comprehensive analytics and reporting tools. Optimize your support strategy and improve overall efficiency.

Integration Powerhouse

Empower Customers and Agents by Integrating with Kapture

Know Your Customer. Deliver Better Service.

Unify Your Inbox: Streamline your support by integrating Delhivery with Kapture’s omnichannel inbox. Handle all inquiries – from data to tickets – in a single, centralized location.

Customer 360 View: Gain a complete understanding of your customers. Leverage demographic, transactional, and interactional data (including Delhivery details) to resolve tickets efficiently and deliver personalized service.

Effortless Automation. Empowered Agents.

Smart Ticketing: Boost agent productivity with automated routing, tagging, and prioritization. Kapture CX uses Natural Language Processing (NLP) to convert Delhivery queries into tickets and assign them to the most qualified agent based on skills and availability.

Focus on What Matters: Free your agents from repetitive tasks. Automated workflows handle simple inquiries, allowing agents to focus on complex issues and building strong customer relationships.

Actionable Insights. Continuous Improvement.

Measure Success: Gain valuable insights about your customer conversations on Delhivery. Track key metrics like First Contact Resolution (FCR) and Average Handling Time (AHT) to identify areas for improvement.

Data-Driven Decisions: Uncover trends and patterns in customer interactions. Use Kapture’s insightful reports to identify potential issues and optimize your customer support strategy with Delhivery and beyond.

Take Conversations to the Next Level

Personalize Every Interaction: Elevate your customer experience with AI-powered chatbots. Our Gen-AI technology provides personalized and contextual responses to customer queries on Delhivery, based on their history and past interactions.

Boost Efficiency, Enhance Satisfaction: Improve agent productivity and customer satisfaction with smart chatbots that handle repetitive questions and provide instant support.

CUSTOMER 360

Know Your Customer. Deliver Better Service.

Unify Your Inbox: Streamline your support by integrating Delhivery with Kapture’s omnichannel inbox. Handle all inquiries – from data to tickets – in a single, centralized location.

Customer 360 View: Gain a complete understanding of your customers. Leverage demographic, transactional, and interactional data (including Delhivery details) to resolve tickets efficiently and deliver personalized service.

SMART AUTOMATED TICKETING

Effortless Automation. Empowered Agents.

Smart Ticketing: Boost agent productivity with automated routing, tagging, and prioritization. Kapture CX uses Natural Language Processing (NLP) to convert Delhivery queries into tickets and assign them to the most qualified agent based on skills and availability.

Focus on What Matters: Free your agents from repetitive tasks. Automated workflows handle simple inquiries, allowing agents to focus on complex issues and building strong customer relationships.

AUTOMATED REPORTING & ANALYTICS

Actionable Insights. Continuous Improvement.

Measure Success: Gain valuable insights about your customer conversations on Delhivery. Track key metrics like First Contact Resolution (FCR) and Average Handling Time (AHT) to identify areas for improvement.

Data-Driven Decisions: Uncover trends and patterns in customer interactions. Use Kapture’s insightful reports to identify potential issues and optimize your customer support strategy with Delhivery and beyond.

AI POWERED CONVERSATIONS

Take Conversations to the Next Level

Personalize Every Interaction: Elevate your customer experience with AI-powered chatbots. Our Gen-AI technology provides personalized and contextual responses to customer queries on Delhivery, based on their history and past interactions.

Boost Efficiency, Enhance Satisfaction: Improve agent productivity and customer satisfaction with smart chatbots that handle repetitive questions and provide instant support.

Why Kapture

Accelerate your Customer Support with Kapture

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AI Assistant for Agents

An AI-powered assistant for agents to get quick and accurate solutions for a smooth customer experience.

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Side Conversations

Start a conversation with a third partner vendor without switching platforms for accurate resolutions.

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Single Sign-On

A unified platform that empowers your agents with a 360 view of customer profiles from every connected platform for contextual resolutions.

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Dedicated Account Manager

A dedicated account manager to help resolve all your queries after the implementation and integration processes.

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Fully Assisted Data Migration

We make sure every bit of your data is safely and securely migrated into your new system without any hiccups. 

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Multilingual Chat

Kapture’s in-built language translator helps agents respond to Delhivery queries in the customer’s preferred language.

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Secure Platform

Ensures enterprise-grade security while being compliant with HIPAA, GDPR, and is ISO 27001 certified.

Accolades in Customer experience software category

High-fives From Industry Experts

Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.

Integrations

Delhivery and 1000+ Other Integrations. Drive Growth with Kapture’s Interconnected Platform

Data shouldn’t be hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.

Customer Testimonials

Hear it from Our Customers

Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.

If you don’t find an integration you need, we can build it for you.