Magento X Kapture
What is Magento?
Magento is an open source E-Commerce content management platform for businesses, which successfully integrates digital and physical shopping experiences for the delight of customers worldwide. The E-Commerce platform also boasts a strong portfolio of cloud-based omnichannel solutions.
Naturally, the Kapture CRM & Magento Combination is a proven all-in-one solution that offers amazing benefits for your online store.
![](https://www.kapture.cx/wp-content/uploads/2024/01/Magento-3.webp)
Benefits
Kapture CRM + Magento Integration
- A thoroughly personalized customer experience on your Magento store
- Consolidated Customer Database
- Exceptional Customer Support Market
- Acumen and Intelligence
![](https://www.kapture.cx/wp-content/uploads/2024/05/mi.webp)
Features
Try our Amazingly Predictive Help Desk for your Magento Store
Instant gratification is possible with AI-powered Kapture Service Cloud
![image](https://www.kapture.cx/wp-content/uploads/2024/05/michat.webp)
Live Chat
Real time conversations with your customers to increase your website conversion rate.
![image](https://www.kapture.cx/wp-content/uploads/2024/01/Magento-6.webp)
Ticketing System
Centralise all customer communication to a single help desk – social media accounts, email addresses, phone numbers and respond to tickets with ease.
![image](https://www.kapture.cx/wp-content/uploads/2024/01/Magento-7.webp)
Social Media Posts & Ads
Sell on social media effortlessly. Respond to comments and ad queries from one place with our efficiently managed Facebook, Messenger and Instagram integration.
![image](https://www.kapture.cx/wp-content/uploads/2024/01/Magento-8.webp)
Macros
Make custom templates for faster responses to repetitive queries and save it as a macro.
![image](https://www.kapture.cx/wp-content/uploads/2024/01/Magento-9.webp)
Auto Responder
Combine rules and macros to automate support tickets for highly personalised responses.
![image](https://www.kapture.cx/wp-content/uploads/2024/05/mi1.webp)
Intent & Emotion Detection
Use predictive analytics to detect customer intents like shipping, refunds and exchange among others.
![image](https://www.kapture.cx/wp-content/uploads/2024/05/mi2.webp)
Support & Revenue Stats
Manage ticket volume, response time and resolution time assessment and also track revenue strategies with metrics on pre-sale tickets, conversions and total sales.
![image](https://www.kapture.cx/wp-content/uploads/2024/05/mi3.webp)
Multi Store Connection
Consolidate all your Magento stores in Kapture to enable all ticket routing to one centralized location.
Clients We Love, Love Us Back
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