E-GUIDE

Seeking Insights, Delivering CX:
A BFSI Perspective

Read how the landscape for Banking, Financial Services and Insurance CX has evolved into one that is lead by innovative AI-based implementations and how this sea-change is taking over the vertical.

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E-GUIDE

Decreasing the Support Operational Cost eBook

The Global Customer Service Software Market Size was valued at USD 10.5 Billion in 2021 and is set to garner a market size of USD 58.1 Billion by 2030, growing at a CAGR of 21.1% from 2022 to 2030

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E-GUIDE

AI-Powered Customer Service Kapture ebook

Gen Z’s insatiable expectations, combined with their extensive array of choices in the digital age, are compelling businesses to prioritize superior customer experiences across touch points. Gone are the days of long hold times and frustrating customer interactions. This generation, born into a world of instant access to information and products, has grown accustomed to personalized, efficient, and seamless interactions.

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E-GUIDE

Six Essentials to Perfecting a CX Strategy: Consumer Durables

Consumer durables come at a significant cost, expected to last years, and purchases are infrequent. Through this ebook we delve into how you can offer great CX in this space where brand loyalty is high, but comes at the price of not just building and selling a great product. CX is layered and involves after sales delivery, installation, and service. How does one navigate this complex, yet rewarding space and offer satisfying experiences?

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E-GUIDE

From Stagnation to Elevation: Revitalizing Travel Customer Experiences

We find ourselves in a customer-centric ecosystem where users expect
nothing short of smooth experiences with every interaction. A major chunk
of these interactions are now technology-driven and these experiences,
even if new to customers, have to be seamless and niggle-free. Users have
no problem moving on to alternate platforms or service providers if they are
able to get the service they feel is deserved, costs not with standing.

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Accolades

High-fives From Industry Experts

Time and again, Kapture has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.

Customer Testimonials

Hear it from Our Customers

Insights from satisfied customers sharing their experiences with our product and services.

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