Are you tired of juggling multiple tools and struggling to keep track of customer support issues? Integrating JIRA with a Kapture can streamline your workflow and improve the efficiency of your support team.
JIRA is a project management tool that helps teams plan, track and release software. When integrated with Kapture, it allows support teams to track and manage customer issues within a single platform. This means that support agents no longer have to switch between multiple tools to handle queries – everything is in one place.
How to integrate JIRA with Kapture?
It takes only a few clicks for you to integrate JIRA with Kapture.
Step 1
Click on the Jira ticket option from the ticket configuration option.
Step 2
Log in to your Atlassian account.
Step 3
Click on the button shown on the image to link your JIRA account to Kapture.
And it is done.
You can view, manage and modify tickets created in JIRA directly from Kapture. You can also assign tasks to the team member and check the status of each ticket without switching to a JIRA account.
What can your team do after integration?
With Kapture JIRA integration, your team can do the following tasks directly from Kapture.
- Your team members can view and manage tickets created on JIRA from the Kapture dashboard. The status of the ticket changed on JIRA gets automatically updated on Kapture.
- Teams can directly assign tasks to the particular team or team member from Kapture itself.
- They can search for the tickets created in JIRA by issue type, team, or member assigned to make the resolution process more transparent and fast.
- Support agents can expedite troubleshooting and issue resolution with a view of recent customer activity right from their ticket resolution screen.
- Product managers and developers can prioritize new feature requests by incorporating client information into their work.
How does JIRA Integration help your business?
Integrating JIRA with Kapture can greatly improve the efficiency and effectiveness of your support team. It can help any business provide a top-notch customer support experience.
- Improved First Call Resolution
One of the main benefits of integrating JIRA with Kapture is that it allows support teams to prioritize and triage issues more effectively. By centralizing customer issues within a single platform, support agents can easily see the status of each issue and prioritize their workload accordingly. This can help improve response times and ensure that the most important issues are addressed first.
- Better team collaboration
In addition, integrating JIRA with Kapture allows for better collaboration between support, development, and project management teams. When support agents log customer issues within JIRA, developers can see and track them in real time. This allows for faster resolution of issues and better communication between teams.
- Enhanced customer experience
It can help improve the overall customer experience. By centralizing customer issues and providing a clear view of the resolution process, support teams can provide a more transparent and efficient service to their customers. This can lead to higher levels of customer satisfaction and loyalty.
Kapture CX JIRA for a smooth customer experience
In conclusion, integrating JIRA with Kapture can greatly improve the efficiency and effectiveness of your support team. By centralizing customer issues and enabling better collaboration between support and development teams, you can provide a higher level of service to your customers and improve their overall experience.
About the Author | |
 | Ankit Kochar |
| Ankit Kochar is a content writer at Kapture CRM who loves to write creative as well as informative content. He has worked as a creative and academic content writer in the past and has a keen knowledge of writing reports, essays and dissertations. His current field is helping him research and hone his SaaS knowledge. | |
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