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Vikas Garg

CPO

Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.

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Kapture authors

» More blog posts by Vikas Garg:

The Bot Revolution: To Bot or Not to Bot?

In an era driven by technological advancements, the role of artificial intelligence (AI) has become […]

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CX to play a pivotal role in shaping the future of travel

“Customers may forget what you said, but they will never forget how you made them […]

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Bet on a vertical-focused CX strategy to stand out instead of fitting in

Coming up with a business idea is all a cakewalk until the reality sets in. […]

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Managing support in e-commerce during the holiday season

Ho-Ho-Ho, ‘Tis the season we’ve all been waiting for! As the holiday season approaches, people […]

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Importance of CX in building loyalty and retention for e-commerce brands

In the dynamic realm of e-commerce, where choices are abundant and attention spans are fleeting, […]

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Empower support teams to collaborate better - Internal Chat

Empower support teams to collaborate better – Internal Chat

In the dynamic landscape of customer support, effective collaboration among team members is pivotal for […]

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Leveraging AI to elevate CX in the e-commerce landscape

Leveraging AI to elevate CX in the e-commerce landscape

In recent years, the e-commerce sector has made significant advancements. The convenience of receiving a […]

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Leveraging AI to elevate CX in the e-commerce landscape

What is the future of AI in customer service?

It’s fair to assert that AI, particularly within the customer service sector, is not just […]

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What is the future of AI in customer service?

How does AI increase efficiency in customer support?

A study from Stanford and MIT found that using AI in customer service makes agents […]

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How does AI increase efficiency in customer support?

Will AI replace human customer support agents?

“Augmented intelligence is all about people taking advantage of AI” –– Svetlana Sicular, research vice […]

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