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The A2A Protocol: Future of Agent Interoperability
Customers still face fragmented support—repeating issues across chat, email, and calls—because AI agents don’t talk to each other. The A2A Protocol fixes this by enabling seamless agent-to-agent communication for a smoother customer experience.
Synthetic Data Generation: The Ethical Solution to Training CX AI with Limited Customer Data
Training AI for customer support is challenging due to strict data privacy regulations. This blog explores how synthetic data offers a safe, realistic way to train CX models without risking compliance.
Voice AI’s Role in Improving SLA Adherence for Customer Support
Did you know poor SLA adherence could be costing you your customers and millions in […]
Hallucinations in Customer Support Systems: Understanding Why AI Goes Rogue
Have you ever had a chatbot sound absolutely sure yet completely wrong? Odds are, you’ve […]
Agentic AI vs AI Agents: Key Differences & CX Impact Explained
The customer experience is the next competitive battleground. – Jerry Gregoire, CIO, Dell Computers. In […]
Best Multimodal AI for Customer Experience: GPT-4o vs Gemini 1.5 vs Claude 3
Multimodal AI is moving from its experimental stage to now reshaping how brands build customer […]
Agentic AI: From Prompt to Power
We’ve all been here. You type out a long question to ask a chatbot, hit […]
From Solo Agents to AI Collaboratives: The Rise of Multi-Agent Workflows in 2025
The demands placed on AI in today’s business environment are no longer simple or isolated. […]
Salesforce’s $8B Bet on AI Begins Where Most Fail: The Data Layer
Salesforce’s recent move to acquire Informatica for nearly $8 billion isn’t just a bet on […]
Best Conversational AI Chatbot for Customer Support: Top 11 Tools in 2025
According to Gartner, 80% of customer service firms use generative AI to enhance the customer service […]
