Built For Your Enterprise
Empower Agents with a 360° View
Reduce Average Handle Time
Provide agents with a complete view of the customer’s history, preferences, and interactions in one place. Enable agents to quickly understand the customer’s needs and resolve issues more efficiently – reducing the time spent on each interaction.
Increase First Contact Resolution
Consolidate updated customer information from various platforms in real time and equip agents with a comprehensive understanding of every customer’s situation. Enable agents to address and resolve issues more effectively during the first interaction.
Improve Customer Satisfaction
With access to a holistic view of the customer, agents can access all the information they need to anticipate needs and deliver a more tailored resolution. Boost customer satisfaction significantly by providing efficient, hyper-personalized support.
Complete Customer View for Agents
Everything you need to resolve queries faster
Centralize all essential details about your customer and their journey with you. Get a 360-degree view of your customer in a glance – customer information, persona, history, past interactions and behaviors, along with key revenue metrics. Free your agents from switching tabs or going on a hunt for information to resolve a query.
Personalize every support interaction, anticipate customer needs, and elevate customer experiences.
Customizable View
Highly customizable agent view
Tailor Customer 360 to suit your specific business needs and industry requirements. With the ability to personalize the agent view with customer information, personas, analytics, and more, Kapture ensures that it is finely tuned to provide agents with the most pertinent information and valuable insights.
Empower agents to make informed decisions without delay and enhance the overall efficiency and effectiveness of your customer support operations.
Integrations
Connect with apps that you already use
Simplify the access to customer information by integrating Kapture with top CRMs, customer systems, and more. By pulling in data from multiple sources, Customer 360 provides a comprehensive and up-to-date view of each customer.
Enable agents to access all the information they need in one place, streamlining support interactions and enhancing the customer experience.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Scale with Confidence
Enterprise-grade Security & Compliance
Encrypt sensitive data and mask PHI/PPI information so that your support team can access only necessary information.
