Everything you need to know about your customer in one place

Skip the switching and searching. Get a complete 360-degree view of your customer, including customer details, history, key activities, predictive analytics, and more, to personalize every interaction and resolve queries instantly.

Built For Your Enterprise

Empower Agents with a 360° View

Reduce Average Handle Time

Provide agents with a complete view of the customer’s history, preferences, and interactions in one place. Enable agents to quickly understand the customer’s needs and resolve issues more efficiently – reducing the time spent on each interaction.

Increase First Contact Resolution

Consolidate updated customer information from various platforms in real time and equip agents with a comprehensive understanding of every customer’s situation. Enable agents to address and resolve issues more effectively during the first interaction.

Improve Customer Satisfaction

With access to a holistic view of the customer, agents can access all the information they need to anticipate needs and deliver a more tailored resolution. Boost customer satisfaction significantly by providing efficient, hyper-personalized support.

Complete Customer View for Agents

Everything you need to resolve queries faster

Centralize all essential details about your customer and their journey with you. Get a 360-degree view of your customer in a glance – customer information, persona, history, past interactions and behaviors, along with key revenue metrics. Free your agents from switching tabs or going on a hunt for information to resolve a query. 

Personalize every support interaction, anticipate customer needs, and elevate customer experiences.

Customizable View

Highly customizable agent view

Tailor Customer 360 to suit your specific business needs and industry requirements. With the ability to personalize the agent view with customer information, personas, analytics, and more, Kapture ensures that it is finely tuned to provide agents with the most pertinent information and valuable insights. 

Empower agents to make informed decisions without delay and enhance the overall efficiency and effectiveness of your customer support operations.

Integrations

Connect with apps that you already use

Simplify the access to customer information by integrating Kapture with top CRMs, customer systems, and more. By pulling in data from multiple sources, Customer 360 provides a comprehensive and up-to-date view of each customer.

Enable agents to access all the information they need in one place, streamlining support interactions and enhancing the customer experience.

Customer Testimonials

Hear it from Our Customers

Insights from satisfied customers sharing their experiences with our product and services.

Integrations

Connect Seamlessly to the Tools Your Teams Use Daily

Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.

Scale with Confidence

Enterprise-grade Security & Compliance

Encrypt sensitive data and mask PHI/PPI information so that your support team can access only necessary information.

Understand your customers better with Kapture.

Join the 1000+ Enterprises who transformed their CX and EX while reducing support costs.