1000+ Enterprises Trust Kapture
End-to-End Knowledge Base
Deliver Hands-off DIY Support
Judiciously utilize resources, empower customers, boost customer satisfaction, and create a win-win with the Kapture self serve portal.
Enable your Customers with KMS
Slash 90% of Ticket Volume
Reduce support ticket volume by 20% with FAQs, 30% with menu-based chat, and 40% with conversational bots. Activate powerful, intuitive and contextual self-service.
Craft Futuristic CX Experiences
Scalable & Smart Self-service Solution
Empower your customers to find solutions independently and improve service efficiency. Do more than just freeing up support agents – give customers a modern support experience.
Resolve repetitive queries
Free up support agents from repetitive queries by offering powerful, intuitive and contextual self-serve options.
Automate with GenAI
Deliver automated and personalized first responses with enterprise-grade GenAI based on customer query and context.
Personalize FAQs
Make FAQS more relevant based on customer activity, order status, customer categorization, and query.
Diversify self-serve
Cater to diverse customer needs with menu-based chatbots, conversational NLP-based bots, and personalized FAQs.
Offer a complete order view
Allow customers to review their previous orders and find context-driven resolutions to even more complex queries.
Configure knowledge base
Set up a bank of text, images, and videos and enable advanced search for customers to find answers to their queries. Configure AI and ML to query it easily.
Build a community forum
Publish announcements, user tips and articles to your community forum, and save them in the knowledge base. Allow customers to resolve each others’ queries.
Reduce ticket volume
Hand over control to savvy customers to find answers to their queries using an automated and intelligent self serve portal while you enjoy fewer tickets.
Case Study
Kapture saves the day for Plum
Learn how Plum, a key DTC cosmetics brand, went from chaos to clarity with Kapture Contact Center Management solution.
Tailored Enterprise Learning
Activate Low-effort, High-value Support
Self-service checks a different box than regular customer support. It instantly gratifies customers who prefer to resolve their own queries.
Integrate with your tech stack
Use 1,000+ API integrations to embed Kapture self serve portal into your existing tech stack seamlessly.
24×7 multilingual support
AI chatbots can assist customers round-the-clock across languages and geographies, providing swift resolutions and higher satisfaction.
Gather customer feedback
Solicit customer feedback after each resolution. Learn about points of friction and improve your self-serve options consistently.
Improve agent skill utilization
Reserve agents for more complex queries and mission-critical tasks. Cut down on repetitive load and boost agent satisfaction.
Get last-mile customizations
Have your self serve portal tweaked to fit all your requirements and processes with our dedicated implementation managers.
Automate escalations
Configure rules for when your self serve portal should trigger an automatic escalation of a query for swift customer support.
Achieve security and compliance
Comply with ISO, GDPR, HIPAA and other regulations. Mask PHI/PPI data and enforce multifactor authentication and role-based access control.
Boost KPIs
Access valuable analytics from your self-service solution and watch improvements in CES, AHT, NPS, CSAT, and other KPIs.
G2 Accolades
High-fives From Industry Experts
Time and again, Kapture has been rated as a high performer and one of the most loved CX platforms on G2 based on customer reviews.
FAQs.
Frequently Asked Questions
Modern self-service portals like Kapture offer AI/ML, NLP, and OpenAI capabilities, such as automated ticket routing, personalized FAQs, conversational chatbots, menu-based bots, and 24×7 availability. AI turns a vanilla, static self-service platform into an intuitive, personalized portal. Modern self-service portals also support advanced search functionality for customers to navigate a huge knowledge base and find exactly what they need. A community forum can help customers find answers and resolutions from other customers and provide insight into repetitive issues.
Here are a few ways to activate self-serve options for your customers:
- Link your self-service portal across your mobile app, social media, and website to let customers know they can readily address their queries.
- Personalize your FAQs. Use an AI-powered self-service portal like Kapture to personalize FAQs for each user.
- Add various content formats, such as images, videos, and text, to diversify your content and knowledge base.
- Add advanced search capabilities so customers can locate the resolution to their exact issue or query.
- Optimize for omnichannel. Ensure your self-service portal is omnichannel so customers can use it via social media, website bot, and mobile app.
Kapture Self-service portal is built for large enterprises who want AI-powered self-service that goes narrow and deep within their organization to serve customers well. If you’re done with generic self-service platforms that cater to a wide range of businesses, you’ll find a higher ROI and satisfaction in Kapture’s vertical-focused enterprise solutions.
We offer last-mile customizations to your self-service platform. So, the cost of implementation depends on the complexity and scale of your support organization. Our dedicated implementation managers assess your needs and then provide a budget estimate.
Kapture offers the fastest go-live in the industry, even with our last-mile customizations. Before we provide a timeline, our dedicated implementation managers scope out your self-service platform needs.
At the risk of sounding boastful, Kapture Self-service is the only solution of its kind in the market. Most self-service solutions try to cater to businesses of all sizes in all industries, while Kapture Self-service works for large enterprises in a few verticals. We also understand the unique challenges specific industries face and tailor your self-service solution to the last mile to fit your unique enterprise needs. Enterprise-grade OpenAI, AI, ML and NLP are also rare in self-service solutions. In that regard, Kapture is uniquely positioned to serve large enterprises in a vertical-focused manner.
