Built for For Your Enterprise
The Next Horizon in Customer Experience
Spark Conversations That Matter
Dive into deeply personalized and purposeful exchanges with customers on their favorite channels. Turn every interaction into an opportunity.
Supercharge Your Agents
Slash the hours that agents spend on repetitive and mundane tasks. Empower them to create valuable relationships that drive revenue growth.
Create Exceptional Interactions
Gain deeper insights and offer proactive resolutions. Make data-driven decisions to foster an unparalleled customer-centric approach.
KAI for Email & Chat
Elevate customer experiences one interaction at a time
Instant, Accurate, Effortless – KAI combines advanced ML and NLP to elevate your customer service. Built on billions of conversations, it is designed for precision and efficiency in chat and email support.
- KAI delves deep into your data, providing exact answers to customer queries, ensuring every response is informed and on point.
- Make every customer feel valued. Engage in natural conversations and make every interaction meaningful.
- KAI doesn’t just respond; it guides. Navigate customers through a series of steps based on predefined rules – perfect for applications where clear, directive paths are needed.
Kapture Knowledge
Ensure no query goes unresolved
Kapture Knowledge is your solution to the ever-growing challenges of increased response times, agent overload, and slipping satisfaction scores.
- Provide instant access to critical information and significantly reduce support tickets.
- Transform countless documents and web links into dynamic FAQs and articles with ease, fueling a powerful question-answering system.
- Deliver precise, context-aware, intelligent answers to customer queries on-the-go.
Ticket Deflection
Resolve a ticket before it’s created
Imagine a world where customer issues are resolved before they even become tickets. With Ticket Deflection, that world is now a reality.
- KAI proactively anticipates customer needs, intelligently analyzing queries in real-time to prevent ticket creation.
- Direct customers to the right support articles and offer instant resolutions.
- Minimize direct agent involvement, freeing up your team to concentrate on issues that truly matter.
Intelligent Auto-Response
Respond to customers reaching out from anywhere
It shouldn’t come as a surprise when customers reach out to you via social platforms. Instant, thoughtful responses are not just appreciated; they’re expected. Enter Intelligent Auto-Response by KAI – your solution to being where your customers are.
- Facebook, WhatsApp, and beyond, KAI ensures no query goes unanswered, offering timely assistance across all channels.
- KAI crafts intelligent responses by leveraging insights from past customer interactions and a vast knowledge base.
- Integrate KAI flawlessly with your existing setup, enhancing support without disrupting your workflow.
Smart Ticket Assignment
Assigning tickets has never been easier
Managing customer tickets can be complex, but it doesn’t have to be. With Smart Ticket Assignment, powered by KAI, ticket distribution is not just easy—it’s intelligent.
- Auto-categorize tickets by subject, priority, and customer history, streamlining your workflow from the get-go.
- Directs tickets to the most suitable agent based on skills, workload, and priority, using real-time assessment and adaptive learning.
- Aggregates identical tickets from various channels to offer a centralized, holistic view.
Agent Assist
Give your agents the assistant they need
Every second and every interaction counts. Assistant KAI is here to ensure your agents have the edge they need to deliver outstanding service.
- Sifts through extensive customer interactions, pinpointing and summarizing crucial information, so your agents have all that they need at a glance.
- Features like Dynamic Response Guide, Tone Suggestion, Magic Reply, and Elaborate Text, equips your agents to offer accurate responses that are also empathetic and engaging, tailored perfectly to each customer’s needs.
- Profanity Detection ensures your customer service remains a professional and respectful space, safeguarding the quality of your interactions.
KAI Co-Pilot
Let your agents fly high with Co-Pilot KAI on their side
Imagine having your wingman listen in on chats in real-time, nudging you with smart action tips and messages that just click with what the customer needs. With Co-pilot KAI, support isn’t just quicker; connections are deeper.
- Get contextual and intelligent suggestions on your next step to resolve queries faster than ever.
- With advanced ML and NLP, Co-pilot KAI dynamically crafts responses with customer-specific insights, ensuring every reply is deeply personalized.
- Co-pilot KAI learns from every agent’s response. A perpetual cycle of learning and adaptation means KAI gets smarter with every interaction.
Ticket Recap and Smart QA
KAI doesn’t stop once a ticket is closed
KAI turns ticket closure into an opportunity for improvement and efficiency. It’s not just about completing tasks faster; it’s about making the entire process better.
- Use KAI’s advanced algorithms to generate comprehensive and precise summaries for every ticket closure. Gain valuable insights at a glance, ensuring nothing important is missed.
- Transition from manual to automated quality assurance with KAI’s AI-driven ticket assessments. With Smart QA, experience a tailored, consistent evaluation process that eliminates guesswork and oversight.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our product and services.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
