Have you ever stopped using a grocery delivery app after receiving rotten vegetables? Or felt […]
Category: CX
Bet on a vertical-focused CX strategy to stand out instead of fitting in
Coming up with a business idea is all a cakewalk until the reality sets in. […]
Managing support in e-commerce during the holiday season
Ho-Ho-Ho, ‘Tis the season we’ve all been waiting for! As the holiday season approaches, people […]
Importance of CX in building loyalty and retention for e-commerce brands
In the dynamic realm of e-commerce, where choices are abundant and attention spans are fleeting, […]
Closing the Gaps Across the Customer Support Lifecycle to Deliver Superior CX
Your business is significantly impacted when you use feedback from customers to enhance the customer […]
Scaling Empathy: Techniques for Providing Personalized Care to a Large Customer Base
Today, customer satisfaction is as crucial as ever. To provide a better experience to customers, […]
How To Identify Dissatisfied Customers?
In the highly competitive world of business, customer satisfaction plays a pivotal role in determining […]
5 Tips for Hiring the Best Customer Service Representatives
Customer service is extremely crucial for every enterprise, regardless of the business or industry sector. […]
How to Supercharge Your Automation in Customer Support for Better Efficiency
With the rise of automation technologies, organizations can now enhance their customer support operations by […]
FAQ Vs Knowledge Base: What you Need to Know
In today’s digital age, customers expect quick and easy access to information about the products […]