Ho-Ho-Ho, ‘Tis the season we’ve all been waiting for! As the holiday season approaches, people […]
Category: Artificial Intelligence
Leveraging AI to elevate CX in the e-commerce landscape
In recent years, the e-commerce sector has made significant advancements. The convenience of receiving a […]
What is the future of AI in customer service?
It’s fair to assert that AI, particularly within the customer service sector, is not just […]
How does AI increase efficiency in customer support?
A study from Stanford and MIT found that using AI in customer service makes agents […]
Will AI replace human customer support agents?
“Augmented intelligence is all about people taking advantage of AI” –– Svetlana Sicular, research vice […]
How AI is improving Customer Experience
The customer experience is a critical factor in the success of any business. In today’s […]
The Importance of Customer Retention in Increased ROI, Customer Loyalty, and Business Growth
Keeping customer retention high is the key to increased ROI, customer loyalty, and business growth. […]
How Automation Enables WFH
The advent of the CoVID-19 pandemic in early 2020 led to a global economic downturn, […]
How Ai and Smart Automations Can Add More Empathy to Customer Support
The 21st century is the era of technology and digitalization has become an integral part […]
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized approach for […]