Kapture Blog
Tag: CX
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LLMs in Healthcare CX: Empathy Meets Accuracy
A nurse oversees three patients, has a caregiver waiting, and addresses an urgent lab notification, […]
Smarter CX with RAG: Enhancing LLMs for Accuracy and Context
Rule-based chatbots were the first common components of the chatbot hype cycle. These systems were […]
The Cost of Doing Nothing: Why AI Adoption Is No Longer Optional in CX
Can you think of a world without smartphones, cars, or computers? Technologies that once seemed […]
Agentic AI in CX: Moving Beyond Automation to Autonomy
What if your customer support agents didn’t follow scripts but could think, act, and adapt […]
Personalized, Proactive, and Efficient: The GenAI Advantage in CX
Time and again customers have made it clear that they expect business to respect their […]
Revolutionizing Lending CX with Gen AI
Digital lending is a burgeoning industry, with billions of dollars being lent out to consumers. […]
Customer Service in Travel: Top Complaints and How to Solve for Them
Travel is one of life’s joys. Being able to get away and just be somewhere […]
Why Proactive Customer Service is the Key to Soaring in the Airline Industry
One of the many sectors that should have a laser-like emphasis on customer experience is […]
Omnichannel Customer Experience: The Ultimate Guide
Customers use numerous channels to get in touch with your business. They hop channels throughout […]
Customer Experience: The Changing Trends in 2021
The 21st century might be the era of digital transformation, but the key factor that […]
