The ability to respond to customers’ calls, resolve their issues faster, and not keep them […]
Category: Call Center>call center metrics
Customer Effort Score (CES): A Complete Guide
In the recent competitive landscape, it is easy for customers to switch to another brand […]
Boost Your Service Practices By Measuring Customer Satisfaction (CSAT)
51% of customers will never do business again with a company that offers a poor […]
What is First Call Resolution? And how do we improve the FCR rate?
For every 1% increase in the FCR rate, there is an equal 1% increase in […]