“The Psychology of Telephone “On Hold Programming” by Dr. Jim Will found that The Perceived […]
Category: Call Center
Learn How a Call Centre Management Software can Help your Business
Despite the presence of many communication channels, most people prefer the good old way of […]
5 of the Best Affordable Call Center Headsets in the Market
“There is only one boss. The customer―and he can fire everybody in the company from […]
Charge your Support Services with Kapture X Ameyo Integration
Ameyo is a cloud-based cloud telephony software. It delivers the solutions which are required to […]
4 Inbound Call Center Software Features Your CRM Must Have
A customer expectation survey recently found that close to 68% of customers are willing to […]
3 Factors that Lead to Agent Stress and how Contact Centers Can Alleviate It
A Contact Center job beats all others in terms of induced stress levels. While this […]
Tips for Effective Call Center Management During Festive Season
The holidays are just around the corner and your support team is cracking their knuckles […]
How call center software API determines service quality and productivity
Today, a business-client relationship is far removed from a one-time transaction. Present day customers demand […]
How to Craft marketing messages that your prospects would Love?
A modern day business carries the capability to reach a bigger audience than ever before. […]
Contact management software: how to personalize every prospect interaction
When you are running a business, lead generation is one of them most important aspects […]