Business thrives on effective communication. It’s easy to become disoriented when there are so many […]
Category: Call Center
10 Ways to Provide Better Contact Center Reporting and Analytics
There is no denying that your company is only as good as the decisions you […]
10 Ideas to Improve Knowledge Management in the Contact Center
The core of a company’s success depends on the knowledge management system they’ve integrated for […]
10 Tips On Call Center Customer Experience Improvement
Microsoft says, “Globally, 54% of all consumers say that they have higher customer service expectations […]
Here’s all that is to know about an Agent’s Tone of Voice in Customer Service
Customer Support is one of the key differentiators that every company out there strives to […]
Support Queue Management Tips
“Please be on hold while we connect your call to the customer representative”. **Jingle playing.** […]
VoIP CRM Integration : Everything you need to know
Sales and customer support agents always deal with multiple manual tasks that make them tired […]
Customer-First: What Is It And Why Should You Care?
Maintaining the pace at which a market works and how businesses cope up is a […]
The Ultimate Guide to Design Customer Support Escalation Matrix
Keeping your customers satisfied and offering them the best experience possible is vital to business […]
Covid-ready Remote Work Solutions for Customer Support Teams
According to a study by Pennsylvania State University, “56% of businesses believe that remote working […]