True automation begins the minute a ticket is generated. From the time a customer hits […]
Tag: Helpdesk Ticketing System
Smart Training Tips for On-Boarding New Service Agents
If you are a service desk manager, you will know that onboarding new service agents […]
Don’t Break Up with Your Customers, Use a Multi-channel Helpdesk Support Software
Why should companies use a Multichannel Helpdesk System? A survey by Microsoft recently saw that […]