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Tag: Helpdesk Ticketing System
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A Comprehensive Guide to Designing Your Helpdesk Workflow
Keeping customers happy and satisfied is the key responsibility of every customer support team. It […]
Filter Tickets to Separate, Prioritize and Optimize Query Resolution
True automation begins the minute a ticket is generated. From the time a customer hits […]
Smart Training Tips for On-Boarding New Service Agents
If you are a service desk manager, you will know that onboarding new service agents […]
