With the explosion of the internet, online businesses are raging. New products that solve problems […]
Tag: Customer Service
Turn customer dilemma into delight with smart service center automation
‘The best brands don’t invest in building service centers. They invest in creating world-class customer […]
Changing customer experiences through digital transformation
‘Eighty-five percent of respondents believe Machine-to-people transformations will positively transform the customer experience.’ ‘More than […]
Harness CRM to enhance customer satisfaction and loyalty
Imagine that you are the head of a business or its sales and marketing arm. […]
Empower your frontline employees & watch your business grow
Customer service reps and sales reps are often regarded as the face of any organization, […]
Social CRM Frontier For Customer Service
For marketers all over the world, the customers’ social media activity has always been a […]
Customer Profiling – What do we know. What have we learnt.
A good business is one that is aligned with all kinds of customers. The world […]
Want Increase in Sales? Try Live Chat
For a business to thrive in today’s digital landscape, customer service is paramount. No company […]
IT TAKES TWO TO TANGO: CRM AND PREDICTIVE ANALYTICS
That CRM has the potential to be a game changer for a business is no […]
Why Your CRM Needs A Multichannel Communication?
Remember the days when people had to drive through a long distance in order to […]