For every business that wants to thrive, good customer service is not just an option; […]
Tag: Customer Service Management
Tips To Deal With Customer Complaints Effectively
When it comes to the customer service industry there is no such thing as being […]
How Kapture CRM’s Self Service Portal is Revolutionizing eCommerce in App Customer Support
What is a Self Service Portal? Self-service portals are keys that you hand over to […]
Biggest Challenges in Delivering Top Class Customer Service
The quality of customer service is the foremost cause of concern for most brands. When […]
Win over the new generation of customers with the help of your CRM
Online reviews, peer feedback and word of mouth publicity are major factors in driving businesses […]
Why Kapture’s Real Time is your White Knight?
Sales reps can easily be touted as your businesses’ superheroes as only they can keep […]
What is customer Service experience and how can you quantify it?
The term ‘customer Service experience’ is vaguely defined and freely used in different circumstances with […]
5 Ways How CRM can change your Customer Relationship?
The connection between two or more people is called a relationship. Humans are bound by […]