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What is A Travel CRM?

A travel operator needs to manage and meet the demands of their customers on the go. Travel CRM software lets you coordinate and streamline the entire operations through a single platform.

A travel CRM needs to manage different parts of the tour. This includes the ticket booking management, travel coordination, accommodation, daily plan management etc. Instead of individually managing these tasks on a different basis, the travel CRM software lets you combine these different tasks on a single platform.

The travel CRM software can oversee the entire pipeline of different activities and upcoming bookings. Travel CRM allows you to streamline your marketing activities and generate maximum number of bookings. Read more...

Generate Enquiries from Multiple Channels

Open every channel of enquiry for your customers on the other side while you get all requests in a unified inbox at your end. Integrate all enquiry sources with a single platform and get a collaborated view of all enquiries and requests via mail, call, website and social media. This, plus a live dashboard that gives you a segregated view of enquires –source wise, status wise, priority wise or based on any other preset parameter. Existing customers’ enquiries gets auto attached to the customer account or a new customer account gets created for new enquiries.

  • Website
  • With easy web integrations, funnel all enquiries from your website – forms, pop ups, live-chats, landing pages and understand which holiday package on your website is most popular among the lot. You can also find out which Google or Facebook campaign is getting you the most enquiries?

  • Calls & Emails
  • Pull calls & emails from your sales ids & toll free numbers directly into the enquiry inbox and see real time status of each enquiry. Get seamless integration with your cloud telephony partners.

  • Billboards & Hoardings
  • Calls generated from billboards & print ads can be integrated and pulled into the enquiry inbox with detailed call recordings and status of each lead. Find out which billboard generated maximum number of calls or which package got the highest conversion numbers.

  • Social Media
  • Facebook comments, wall posts or tweets– be it anything, bring all social media channels together into your enquiry box. Easily evaluate your social media campaign efforts by finding out the conversion rate of each running campaign.

Multiple Channels

Centrally View Enquiries of all Offices

Give your sub-offices access to enquiries meant for them only, while you get a macro view of enquiries within each of your sub-offices.

Integrate multiple sales ids, phone numbers and landing pages to the CRM and pull enquiries of all sub-offices at one place. View all enquiries categorized as per branch in real time through a unified dashboard.

Know which office is selling maximum number of holiday packages and which one is just an add-on expense for your business. Set targets for each sub–office centrally via Kapture CRM, and get notifications when targets are not met. Dig deep inside the business of any branch whenever and wherever you want and stay on top of all sub-offices.

Head Office

Faster Enquiry Management

  • Lead Qualification & Lead Scoring
  • Chaos is loss, which is why Kapture qualifies all incoming enquiries based on pre-set rules like locations, themes, packages or requirements and gives you a well categorized view within the dashboard. Tag inquiries with hot/ warm/ cold labels so that your team can take care of important matters first.

  • Assign & Auto - Assign Leads
  • All Europe package enquiry to be allocated to a specific team and all Singapore package enquiry to be allocated to the other. Auto-assign all passport related tasks to the passport team and visa related to the visa team. Give your sales member access to the enquiries meant for his team only. Let the teams focus on their enquiries and leave the assigning job on Kapture.

  • Sales Funnel
  • Know the real time status of all your enquiries whether package details sent or pending, Itinerary created or awaiting revert all through the sales funnel. Customize your own stages of sales funnel and watch your leads move down the different stages of closure through the sales funnel.

Faster Enquiry Management

Create and Send Itineraries from the CRM


No more words, powerpoints, pdfs & waiting for mail attachments. Create and send good-looking itineraries within minutes directly from the CRM. A basic form-filling feature which lets you add travel info through few dropdowns is all you need to create detailed travel itineraries in your brand template within minutes. Also lets you have some preset standard itineraries ready to be delivered to your customer with just a send button.

Automate Sales Tasks and Sell Faster


Automate tasks such as email exchanges and booking requests and let your sales team focus on bringing in just more business. From acknowledgement mails to itineraries to package details to invoices, let Kapture’s efficient enquiry management system handle everything with ease. Get a detailed page for each enquiry and keep a tab on all necessary details like customer details, package details, source of enquiry and past interactions on that single page. With payment gateway links embedded in your emails you can allow the customer to make payments instantly.

From Enquiries to Bookings

Flow Chart

Watch your enquiries move through the stages of sales funnel and lead towards final booking stage. The booking page with necessary details about the package, trip, travelers and itinerary allows the team members to make necessary hotel/ flight bookings against the same. Access all tickets, receipts and other documents pertaining to each trip from the same booking page.

Traveler 360 on your Finger Tips

Kapture’s contact manager lets you distinguish and profile your guests as individuals, agents or corporate entities. Have a central database of all your customers’ information.

  • Customer Account
  • Every time a new enquiry comes in, a customer account gets auto created with primary contact details. Family members can also be added into the same account.

  • Greetings & Customized Mailers
  • With information like customers’ birthday anniversary dates, plan strategic holiday, theme based packages and auto send such greeting mails to customer just before the occasion.

360 Degree
  • Customer Interactions & History
  • Every second interaction with the customer gets auto attached to the same customer account. Access customer information - be it name, contact details, priority level, past enquiries or holidays booked without juggling between multiple screens.

  • Documents
  • Save all important documents like passports and ids pertaining to each customer within their own account.

All Documents at One Place


Remove clutter from your desktop and have all important documents saved exactly where they should be. Avoid situations of mixing up tickets or deep searching passports and ensure a headache free workflow. From passports to visas to tickets, pertaining to each trip/ booking/ customer, access each with just a click.

Manage Promotional Mailers

  • Marketing Mailers
  • Save all marketing mailers on Kapture and send periodic promotional mailers to a filtered category of recipients from the overall customer database. Get detailed insights from each mailer campaign and know the conversion rate of each mailer campaign.

  • Memberships
  • Manage memberships and auto-send periodic fee reminders to members for membership renewals. Understand customer holiday pattern with the help of Kapture’s analytics and up sell bigger membership plans.


Seamless integration with all travel partner sites, telephony, chat, accounting and reservation management systems which has API capabilities.


A Travel CRM is essential for anyone who wants to dip their toes in the travel industry. A travel management software helps the travel agents maintain and serve their customers better and more efficiently. Leads are consolidated from multiple channels and stored in on unified inbox, this way you can always keep track of the incoming leads and assign agents to attend the leads. Kapture CRM can easily adapt to the travel industry and transform it into a Travel CRM system. Ease the workload of your travel agents by automating repetitive tasks and by giving them access to relevant customer information that they can use to improve customer relations. A Travel agency CRM software helps in sending custom itineraries directly from the CRM, improves efficiency, converting queries to leads, make your team of travel agents more productive and saves a lot of time and resources.

Increase the speed of your enquiry management as the travel CRM can also help in lead qualification and lead scoring while ensuring that you never lose any of the leads from websites, booking engines, calls, emails, billboards, print media, social media and travel expos. A travel agency management software lets you actively track all of your enquiries and monitor them through each stage of the sales funnel till it gets converted. This provides you with valuable insights that will help in improving the productivity of your workforce. The travel crm classifies your guests and profiles them as individuals, agents or corporate entities so that you can server them accordingly. In conclusion, a travel CRM software is well equipped to handle the travel industry