Rethink Retail Customer Support
Enhance agent productivity by up to 30% with a tightly integrated and connected help desk platform. Provide hyper-personalized and unique resolutions to each customer while improving all contact center metrics.
Enhance agent productivity by up to 30% with a tightly integrated and connected help desk platform. Provide hyper-personalized and unique resolutions to each customer while improving all contact center metrics.
A unified help desk platform to improve efficiency, enhance customer satisfaction, and enable consistent support experiences across different retail sub-sectors.
Personalized interactions, and data-driven insights that elevate customer experience to new heights.
Optimize supply chain operations and personalize shopping experience.
Effortlessly curate tailor-made customer experiences that leave a lasting impression.
Leverage AI-driven algorithms to offer recommendations, optimize efficiency, reduce costs
A unified help desk platform to improve efficiency, enhance customer satisfaction, and enable consistent support experiences across different retail sub-sectors.
Personalized interactions, and data-driven insights that elevate customer experience to new heights.
Optimize supply chain operations and personalize shopping experience.
Effortlessly curate tailor-made customer experiences that leave a lasting impression.
Leverage AI-driven algorithms to offer recommendations, optimize efficiency, reduce costs
Craft seamless buyer and service journeys across all channels, effectively engaging customers with hyper-personalized resolutions at every stage, precisely when and where they need it.
Deliver world-class CX with empowered agents. Enable agents with the best tech stack for seamless CX delivery for shoppers. Achieve enhanced FCR and AHT with ML-backed assistance.
Empower customers to take decisions and resolve queries on their own through a powerful self-serve portal. From scheduling deliveries to finding information regarding orders, refund etc. self-serve can do it all.
Help agents deliver intelligent and contextual resolutions through Agent Assistance which understands customer queries and suggests the responses and next steps helping agents respond faster delighting customers.
Manage customer walk-ins like never before. Empower store managers to take mindful decisions with complete customer insights which combines interaction history, order history, refund/replacement, etc. and ensure contextual and relevant resolutions.
Bring context to every conversation and equip support agents with the right information so they can offer intelligent ans instant resolution, making new shoppers repeat customers.
Through in-depth understanding of the CX universe, Kapture CX brings a unique CX approach significantly impacts your key metrics.
Agent Assistance at every step
Highly intelligent & contextual resolutions
AHT improvement by upto 30%
Powerful resolutions without human intervention
It's an awesome tool, a customized solution for your business. It's a journey which I'm enjoying and I'm very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Anubhav Mehrotra
A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Bruce Schwack
We've been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days.
Varun Karunananth
Varun Karunananth
Download Case StudyIt's an awesome tool, a customized solution for your business. It's a journey which I'm enjoying and I'm very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Anubhav Mehrotra
A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Bruce Schwack
We've been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days.
Varun Karunananth
Varun Karunananth
Download Case Study1000+ Businesses have empowered and personalized their CX like never before.
Talk to our Product Squad1000+ Businesses have empowered and personalized their CX like never before.
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