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TRUSTED BY LEADING RETAIL BRANDS

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Rethink Retail Customer Support

Enhance agent productivity by up to 30% with a tightly integrated and connected help desk platform. Provide hyper-personalized and unique resolutions to each customer while improving all contact center metrics.

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Rethinking-customer-service-for-retail
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Tailor-made for You

A unified help desk platform to improve efficiency, enhance customer satisfaction, and enable consistent support experiences across different retail sub-sectors.

Ecommerce
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Personalized interactions, and data-driven insights that elevate customer experience to new heights.

FMCG
FMCG arrow

Optimize supply chain operations and personalize shopping experience.

Beauty & Cosmetics
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Effortlessly curate tailor-made customer experiences that leave a lasting impression.

D2C
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Leverage AI-driven algorithms to offer recommendations, optimize efficiency, reduce costs

Tailor-made for You

A unified help desk platform to improve efficiency, enhance customer satisfaction, and enable consistent support experiences across different retail sub-sectors.

Power of Personalization

Craft Unforgettable User Journeys

Craft seamless buyer and service journeys across all channels, effectively engaging customers with hyper-personalized resolutions at every stage, precisely when and where they need it.

Craft Unforgettable User Journeys
Craft Unforgettable User Journeys
Universally Skilled Agents
Empowered Agents

Universally Skilled Agents

Deliver world-class CX with empowered agents. Enable agents with the best tech stack for seamless CX delivery for shoppers. Achieve enhanced FCR and AHT with ML-backed assistance.

Universally Skilled Agents
Self-Serve

Do More with Less

Empower customers to take decisions and resolve queries on their own through a powerful self-serve portal. From scheduling deliveries to finding information regarding orders, refund etc. self-serve can do it all.

Do More with Less
Do More with Less
Agent Assistance
Quick Resolutions

Agent Assistance

Help agents deliver intelligent and contextual resolutions through Agent Assistance which understands customer queries and suggests the responses and next steps helping agents respond faster delighting customers.

Agent Assistance
Walk-in-Customers

Store Management

Manage customer walk-ins like never before. Empower store managers to take mindful decisions with complete customer insights which combines interaction history, order history, refund/replacement, etc. and ensure contextual and relevant resolutions.

Store Management
Store Management

The only Retail CX Solution you’ll ever need

Bring context to every conversation and equip support agents with the right information so they can offer intelligent ans instant resolution, making new shoppers repeat customers.

Deliver-Delight-Move-beyond-Transactions

Create Meaningful Shopper Experiences

Through in-depth understanding of the CX universe, Kapture CX brings a unique CX approach significantly impacts your key metrics.

Agent Assistance at every step

Agent Assistance at every step

Highly intelligent & contextual resolutions

Highly intelligent & contextual resolutions

AHT improvement by upto 30%

AHT improvement by upto 30%

Powerful resolutions without human intervention

Powerful resolutions without human intervention

Success Story

Success Story

Move beyond the Ordinary

1000+ Businesses have empowered and personalized their CX like never before.

Talk to our Product Squad

Move beyond the Ordinary

1000+ Businesses have empowered and personalized their CX like never before.

Talk to our Product Squad
Scale with Confidence

Enterprise-grade Security & Compliance

Encrypt sensitive data and mask PHI/PPI information so that your support team can access only necessary information.

Enterprise-grade Security & Compliance
Enterprise-grade Security & Compliance
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