Businesses today are seen as powerhouses when it comes to empowering the customer to utilize self-service portal for seeking resolution.
Where God helps those who help themselves, you can also be considered the friendliest if you can help your customers help themselves!
Furthermore, around 76% of customers prefer solving their problems through a self-service portal, as reported by Forrester, which makes it even more evident that the customer of today’s world is self-sufficient and strives to independently resolve all his queries.
Let us glance at some of the amazing benefits of a self-service portal.
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