The outbreak of coronavirus has changed the dynamics of business operations across the globe. Amid […]
Tag: Knowledge Management System
Organize your Knowledge Center
Your support team knows your customer’s problem better than any other team in your company. […]
Smart Training Tips for On-Boarding New Service Agents
If you are a service desk manager, you will know that onboarding new service agents […]
How Kapture CRM’s Self Service Portal is Revolutionizing eCommerce in App Customer Support
What is a Self Service Portal? Self-service portals are keys that you hand over to […]
How Knowledge Management System Helps you Learn More About your Product [Infographic]
In Organisations’ efforts to reduce support costs, the Knowledge Management System has proven its worth […]
Types of Customers and How to Help Them
Understanding the customer types is one of the survival skills needed to succeed in the […]