“The Psychology of Telephone “On Hold Programming” by Dr. Jim Will found that The Perceived […]
Tag: call-center management software
4 Inbound Call Center Software Features Your CRM Must Have
A customer expectation survey recently found that close to 68% of customers are willing to […]
How call center software API determines service quality and productivity
Today, a business-client relationship is far removed from a one-time transaction. Present day customers demand […]
Chat, Email And Phone: Three Ways Your Customers Should Be Allowed To Reach You
Over the decade’s communication channels and mediums have seen a mighty transformation. From sending across […]