Automatic ticket tagging is a method of scanning incoming ticket descriptions in order to group […]
Category: Ticket Management
Top 7 Reasons to Include an Intelligent ChatBot in Your Customer Support
The global pandemic in the year 2020 accelerated the adaptation of new technologies and automation […]
Top 13 Promising Strategies to Fight Excessive Customer Churn
You keep losing customers only when you stop caring. Not when you have made up […]
10 Metrics that every D2C Brand Should Look Into
The D2C brand strategy is becoming increasingly popular. There are companies finding fortune by selling […]
What Booking Systems Do Travel Agents Use?
Gone are those days when travel agents had to manually enter data into spreadsheets and […]
The Best Customer Ticket Assignment Strategies
“People will soon forget what you said. They will never forget how you made them […]
How Automated Ticket Resolution Is Helping Customer Support
Did you know that according to a report by Microsoft about 95% of consumers cite […]
How Kapture CRM is helping Hundreds of Businesses Increase Customer Happiness
Customer Support has become an integral part of almost every business enterprise these days. Moving […]
5 smart CRM Productivity Tools to boost employee performance
Times are unusual in today’s world and due to this, it is very difficult for […]
Cloud Computing in Customer Support – Everything You Need To Know
The gallop of technology has been nothing but extremely beneficial for enterprises across the globe […]