“Please be on hold while we connect your call to the customer representative”. **Jingle playing.** […]
Category: Sales
Ways to Identify and Meet Customer Expectations
According to an Accenture study, 48 percent of consumers expect exceptional treatment for being a […]
VoIP CRM Integration : Everything you need to know
Sales and customer support agents always deal with multiple manual tasks that make them tired […]
Customer Experience Vs Customer Engagement: Everything You Need To Know
Customer Engagement Customer Experience Brands making an effort to maintain customer relationships Customers’ perception of […]
Top 10 E-Commerce Customer Segmentation Strategies
Customers are not a homogeneous group. Their buying pattern is quite distinct because of the […]
B2B Customer Service: Its Importance in the B2B Industry
80% of B2B buyers expect the same buying experience that is given to the B2C […]
What is customer service policy and why is it important?
We all have come across a situation where different customers with a similar issue have […]
How Conglomerates Are Utilizing CRM To Grow
Gone are those days when businesses used to make use of bookkeeping or spreadsheets for […]
30 Must Know Call Center Terminologies
Call Center Terminology is just like any buzzword which is used as an abbreviation to […]
How AI Can Drive Personalization of Customer Experience At Scale
What is customer sentiment and why is it important? Today customers are vocal and expect […]