In the highly competitive world of business, customer satisfaction plays a pivotal role in determining […]
Category: Sales
What is Customer 360 Degree View and How to Achieve It?
In the face of changing customer expectations, businesses are witnessing an urgent need to deliver […]
How to Protect Your CRM Data from Hackers?
CRM Cyber Security Essentials Customer Relationship Management (CRM) systems are one of the most useful […]
The Complete Guide for Average Resolution Time (ART)
The most important thing in communication is hearing what isn’t said. Peter Drucker, Father of […]
Managing customer interactions in the Kapture Agent Workspace
This article describes a few customer interactions that you might come across when Chat, Call […]
Top 13 Promising Strategies to Fight Excessive Customer Churn
You keep losing customers only when you stop caring. Not when you have made up […]
5 ways to improve customer self-service strategies
Across industries, fully 81% of all customers attempt to take care of matters themselves before […]
10 ways to make the most of your Customer Data
Use customer data and add value to your business Business in the digital era is […]
How to build a loyal customer base selling beauty products online
Beauty is one of the industries with the lowest customer loyalty. With so many choices […]
Using Instagram for Customer Service
The picture hub of the millennial and gen Z is Instagram. It has become more […]