Ho-Ho-Ho, ‘Tis the season we’ve all been waiting for! As the holiday season approaches, people […]
Category: Knowledge Management
FAQ Vs Knowledge Base: What you Need to Know
In today’s digital age, customers expect quick and easy access to information about the products […]
How to Prevent Employee Knowledge Hoarding in the Workplace
Managing the office scrooge ‘Hoarding’! The word conjures up an image of a gnarly old […]
The Different Types Of Knowledge Management Systems: Pros, Cons, And Everything In Between
Let’s Dive in Any IT system that saves and retrieves knowledge to increase understanding, collaboration, […]
10 Ideas to Improve Knowledge Management in the Contact Center
The core of a company’s success depends on the knowledge management system they’ve integrated for […]
15 Best Practices for Building Your IT Help Desk Knowledge Base
According to Peppybiz, “91% of customers are willing to try an online information base if […]
Why Do Knowledge Management Systems Fail? (The Mistakes And The Fixes)
“Knowledge is ever-evolving, making knowledge management a never-ending effort.” Competition in the SaaS industry, or […]
13 Best Ways Of Enhancing Employee Experience
Going customer-centric is the need of the hour and employees remain one of the torchbearers […]
Importance Of Knowledge Management For Self Service In Customer Service
The major challenges faced by customers when they reach out to a customer service center […]
5 ways to improve customer self-service strategies
Across industries, fully 81% of all customers attempt to take care of matters themselves before […]