Keeping customer retention high is the key to increased ROI, customer loyalty, and business growth. […]
Category: Help Desk Software
The Benefits of Single Sign-on for Your Help Desks
Switching platforms while resolving customer queries can be hectic and time-consuming for both the agents […]
Ticket Tagging Automation To Improve Your Customer Support
Automatic ticket tagging is a method of scanning incoming ticket descriptions in order to group […]
A Complete Guide to SLA Management and Best Practices
A service level agreement is a set of agreed-upon regulations or contracts under which one […]
15 Best Practices for Building Your IT Help Desk Knowledge Base
According to Peppybiz, “91% of customers are willing to try an online information base if […]
The Ultimate Guide To Selecting The Right Type of Helpdesk Software
Customer service is an integral part of any business. Most businesses execute this by managing […]
What is a help desk?
If you are a frequent website or app user, you might have noticed a “chat […]
10 Strategies for Doing Startup Customer Service Well
Today, creating a network of happy and vocal customers necessitates excellent customer experiences that aid […]
How To Boost Customer Satisfaction With Help Desk Software
Want Great Customer Satisfaction Rates with Help Desk Software? Let us guide you further into […]
10 Metrics that every D2C Brand Should Look Into
The D2C brand strategy is becoming increasingly popular. There are companies finding fortune by selling […]
