Enterprise management systems are software packages that track and govern a company's complicated activities. They serve as a central command center for the company, automating it and making it easier to compile reports and make decisions.
Presence in countries internationally
Faster query resolution
Kapture, designed for companies and big businesses, improves and automates the internal ticketing system, allowing your teams to work swiftly and effortlessly.
Make data-driven decisions with automated reports of key metrics like FCR, AHT, etc, that help you get in-depth insights about your entire customer support operations
Built for enterprise
Kapture provides innovative different modules for larger teams to build wonderful customer experiences while focusing on the most important element, your customers.
Kapture's product specialists enable a smooth transition experience. A dedicated implementation team makes sure that its process is painless, seamless, and quick.
Powerful AI-powered technology for both customers and agents that allow customers to resolve queries on their own and assist agents in providing contextually accurate resolutions.
Kapture brings and lets your agents resolve all the queries coming via different channels like social media, emails, calls, etc via a unified dashboard.
Different tools that serve the same purposes as building customer relationships can be hectic and confusing for your agents. Kapture CRM is built to bring field service, customer service, and sales management all under one roof to provide an excellent customer service experience. Automate your sales and service operations and make them more fruitful and efficient.
Kapture One Suite is a complete platform designed to help businesses build great customer relationships. Kapture's One Suite assists organizations in transforming their client connections and improving CX. Manage all your customer queries and complaints from multiple channels using a single platform with Kapture’s service automation platform.
Kapture’s service automation platform allows you to manage customer queries and complaints using a single platform.
Used by the biggest global corporations and Mukund Chacha in small town Bikaner. Our archetypal customer is ALL.
Kapture ensures the complete security of your data. Data security innovations are vitally needed, especially as CRM systems become an important element of every enterprise with a large amount of data.
Certified & secured cloud storage
Data access management
HIPPA & GDPR Compliant
2 factor authentication
Encryption in transit
Delivering personalized assistance can prove to be challenging when you’re working with multiple applications. Kapture offers flexibility so that all the necessary information is synced in one place.
A dedicated team that makes your implementation process easier and faster. We stand out from the crowd because our implementation team provides a personalized experience for every customer. Count on Kapture CRM to go live faster without hassles.read more
Kapture provides a seamless and uninterrupted customer experience through 1000+ API integrations with the most commonly used third party applications. Customers can pick and choose their preferred requirements and enjoy a seamless experience with multiple platforms available all at one centralized location.read more
Agents can chat in customers’ preferred language, giving them a sense of personalization. An in-built language translator for your agents to easily translate and communicate with customers for a better customer experience.read more
A manager to take care of all your queries and work dedicatedly on any post-implementation issues. 24/7 support so that your system is always up and running with zero downtime.read more
An AI-powered agent assistant that brings contextually intelligent resolutions foryour agents after scanning and analyzing the customer’s issue. read more
Kapture gives access to 1000+ report formats and receives useful insights from customer feedback and several other data. It has in-built analytics and reporting features that help you strategize and gain foresight. In addition to this, Kapture CRM also provides an easy to access clickable dashboard to ensure a smooth workflow.read more
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
"Reduced overall response time backed by Kapture's technology and automation"
An enterprise CRM system is built for bigger firms with complex business demands, and it aids in the coordination of cross-functional operations that have a direct influence on sales and customer service. An enterprise system is said to be appropriate for firms with various departments and teams that rely on real-time CRM data.
Aside from resolving supply chain issues, monitoring client contacts, and handling lead creation, the platform provides a plethora of user profiles for sales and marketing teams.
Using an enterprise CRM gives you the following benefits-
- Increased sales
- Better customer service
- Increased customer retention
- Detailed reporting and analytics
- Higher productivity and efficiency
- Unified database for information
- Improved customer segmentation
- Automations that eliminates repetitive tasks
In short, it saves time, increases productivity.
If a company has more than one sales department or various divisions that engage directly with clients, enterprise CRM should be considered. It is critical that everyone who interacts with consumers has access to the same information.
The following are the most common and must-have features in an enterprise CRM -
- Service center management
- Unified dashboard
- Reporting and analytics
- Deep integrations
- Lead management