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Enterprise management systems are software packages that track and govern a company's complicated activities. They serve as a central command center for the company, automating it and making it easier to compile reports and make decisions.


Global branches


Happy customers


Presence in countries internationally


Faster query resolution

All-in-one complete Enterprise CRM solution

Different tools that serve the same purposes as building customer relationships can be hectic and confusing for your agents. Kapture CRM is built to bring field service, customer service, and sales management all under one roof to provide an excellent customer service experience. Automate your sales and service operations and make them more fruitful and efficient.

Kapture One Suite

Kapture One Suite is a complete platform designed to help businesses build great customer relationships. Kapture's One Suite assists organizations in transforming their client connections and improving CX. Manage all your customer queries and complaints from multiple channels using a single platform with Kapture’s service automation platform.
Kapture’s service automation platform allows you to manage customer queries and complaints using a single platform.

Omnichannel support Field force management Service center management Self-serve Knowledge Management System with AI assistance Learning Management System

10 or 1000 users, Kapture is customized, created, and curated for all

Used by the biggest global corporations and Mukund Chacha in small town Bikaner. Our archetypal customer is ALL.

Your Data is safe and secured. No one can get through your data, not even us.

Kapture ensures the complete security of your data. Data security innovations are vitally needed, especially as CRM systems become an important element of every enterprise with a large amount of data.


Certified & secured cloud storage


Data access management


HIPPA & GDPR Compliant


2 factor authentication


Encryption in transit


ISO Certified

Enable Seamless Integrations

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Delivering personalized assistance can prove to be challenging when you’re working with multiple applications. Kapture offers flexibility so that all the necessary information is synced in one place.

Kapture is amazing at every brand touchpoint

Why is Kapture the best service crm software?


Fastest Go Live

A dedicated team that makes your implementation process easier and faster. We stand out from the crowd because our implementation team provides a personalized experience for every customer. Count on Kapture CRM to go live faster without hassles.

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Powerful Integrations

Kapture provides a seamless and uninterrupted customer experience through 1000+ API integrations with the most commonly used third party applications. Customers can pick and choose their preferred requirements and enjoy a seamless experience with multiple platforms available all at one centralized location.

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Multilingual chat

Agents can chat in customers’ preferred language, giving them a sense of personalization. An in-built language translator for your agents to easily translate and communicate with customers for a better customer experience.

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Dedicated account manager

A manager to take care of all your queries and work dedicatedly on any post-implementation issues. 24/7 support so that your system is always up and running with zero downtime.

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Agent Assistant Window

An AI-powered agent assistant that brings contextually intelligent resolutions for

your agents after scanning and analyzing the customer’s issue.

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Reporting & Analytics

Kapture gives access to 1000+ report formats and receives useful insights from customer feedback and several other data. It has in-built analytics and reporting features that help you strategize and gain foresight. In addition to this, Kapture CRM also provides an easy to access clickable dashboard to ensure a smooth workflow.

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1000+ enterprise customers globally love Kapture

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1000+ enterprise customers globally love Kapture



What is an enterprise CRM system?


An enterprise CRM system is built for bigger firms with complex business demands, and it aids in the coordination of cross-functional operations that have a direct influence on sales and customer service. An enterprise system is said to be appropriate for firms with various departments and teams that rely on real-time CRM data.

Aside from resolving supply chain issues, monitoring client contacts, and handling lead creation, the platform provides a plethora of user profiles for sales and marketing teams.


How does it benefit your enterprise?


Using an enterprise CRM gives you the following benefits-

- Increased sales
- Better customer service
- Increased customer retention
- Detailed reporting and analytics
- Higher productivity and efficiency
- Unified database for information
- Improved customer segmentation
- Automations that eliminates repetitive tasks

In short, it saves time, increases productivity.


Who should use an enterprise CRM system?


If a company has more than one sales department or various divisions that engage directly with clients, enterprise CRM should be considered. It is critical that everyone who interacts with consumers has access to the same information.


What are the must-have features to look for in an enterprise CRM?


The following are the most common and must-have features in an enterprise CRM -

- Service center management
- Unified dashboard
- Reporting and analytics
- AI-powered
- Deep integrations
- Lead management