A 100% HIPAA-compliant help desk system for healthcare and insurance companies
A HIPAA-compliant help desk is one that ensures the security and confidentiality of protected health information (PHI). This includes ensuring that only authorized individuals have access to PHI and that all PHI is properly safeguarded. A HIPAA-compliant help desk also has procedures in place to ensure the timely and accurate destruction of PHI when it is no longer needed.
The help desk ticketing software will have limited access to patient information.
The PII / PHI data is encrypted for data at rest and transmitted over secured channels only.
PII Personal Identifiable Information is masked on the dashboard to safeguard all details associated with the number.
It grants patients greater control over their personal health information and holds those who have access to that information accountable for inappropriate use.
Every bit of patient information is available in cloud storage - contact details (individual and family), ongoing treatments, prescriptions, treatment history and billing information.
Kapture safeguards the ePHI (electronic protected health information) using encryptions limiting the access, as required by the HIPAA regulations
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Adapt to the customer journey, at every touchpoint.
Increase your presence and functionality by listening to customers on various platforms - email, text, live chat, call, social media DM and social media comments, and provide the required assistance through a unified dashboard.
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Assist customers to resolve tickets on their own, by drawing a comprehensible and contextual background from past interactions based on historical data.
Self-serve is self love!
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Automate the ticket assignment process efficiently and delight your customers with an exceptional CX.
Pave the way for a seamless customer service experience and observe a 20% surge in CSAT score.
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Acquire a 360 degree overview of your customer to drive a more successful customer management strategy, thereby improving the first call resolution rate.
Collect all your customer data in one place, by consolidating it from the various touch points where the customer meets your brand - interactions via calls, chats, emails, texts, social media responses and surveys.
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Manage customer relationships through valuable feedback loops. Customizable feedback forms that help generate productive customer feedback for you.
Evaluate feedback through the NPS (net promoter score) feedback mechanism inbuilt with the self-service help desk software.
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Pursue seamless integrations to track and resolve tickets raised across multiple relevant platforms.
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
"Reduced overall response time backed by Kapture's technology and automation"
INDIA :
3 M-123/A East of NGEF Layout,
Kasturi Nagar, Bangalore – 560043
