Enterprise focused omnichannel support suite that understands your business and customers.
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106 reviews
Built-in customizations for diverse industry verticals. From Travel to Retail, Fintech, and more, Kapture offers unparalleled customization options.
Contact center management for online and offline stores. CX partner for all leading ecommerce giants.
Trusted CX partner for leading Banks, FinTech, Insurences and NBFCs.
Manage after sales services, field agents and service center operations.
Trusted CX partner for airlines, cruises and online travel aggregators.
Built-in customizations for diverse industry verticals. From Travel to Retail, Fintech, and more, Kapture offers unparalleled customization options.
Contact center management for online and offline stores. CX partner for all leading ecommerce giants.
Trusted CX partner for leading Banks, FinTech, Insurences and NBFCs.
Manage after sales services, field agents and service center operations.
Trusted CX partner for airlines, cruises and online travel aggregators.
Significantly improve key metrics that elevate contact center efficiency & cost-effectiveness by bringing everything on a unified platform
Unleash the power of a feature-rich platform, empowering both support teams and customers to achieve more.
A friendly chatbot guides agents to quality resolutions from day one. Ensure consistent communication and resolution quality across large teams.
Empower agents with the complete ticket context and past ticket summaries, so they don't have to wait for customers to explain everything.
Help internal teams understand your product/service better through a well-stocked accessbased repository of information.
Unleash the power of a feature-rich platform, empowering both support teams and customers to achieve more.
Empower agents to start performing at their best from day 1. Ensure same level of quality in communications & resolutions with chatbot to guide the agents.
Empower agents with the complete ticket context and past ticket summaries, so they don't have to wait for customers to explain everything.
Help internal teams understand your product/service better through a well-stocked accessbased repository of information.
Harness the power of generative AI for personalized, contextual, and intelligent support at scale. Deliver unique resolutions to each customer based on their profile, purchase history, recent actions, and more.
Automate ticket escalation to minimize SLA breaches. Prioritize and assign support tickets based on agent availability, skills, zip code, product category, and more to optimize efficiency during peak hours.
Unleash the Power of Automation:
Auto escalate tickets based on preset conditions
Create ticket queue's and workflows
Skill, region, product based ticket routing capability
Drag-and-drop functionality to effortlessly create automations
In-house implementation team to migrate data from legacy sources and other CRMs. No need to involve 3rd party implementation partners.
Kapture Platform is a multi-tenant architecture cloud solution with multiple components that work cohesively to provide Enterprise solutions.
Your dedicated account manager ensures swift implementation of requirements, delivering exceptional customer support
In-house implementation team to migrate data from legacy sources and other CRMs. No need to involve 3rd party implementation partners.
Kapture Platform is a multi-tenant architecture cloud solution with multiple components that work cohesively to provide Enterprise solutions.
Your dedicated account manager ensures swift implementation of requirements, delivering exceptional customer support
1000+ out-of-the-box Enterprise API integrations to centralize the entire support operation by bringing everything together. When data flows this seamlessly, your agents become extraordinary.
It's an awesome tool, a customized solution for your business. It's a journey which I'm enjoying and I'm very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Anubhav Mehrotra
A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Bruce Schwack
We've been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days.
Varun Karunananth
Varun Karunananth
Download Case Study
It's an awesome tool, a customized solution for your business. It's a journey which I'm enjoying and I'm very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Anubhav Mehrotra
A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Bruce Schwack
We've been using Kapture for almost 3 years now. Kapture has helped us improve and manage our services and warranty claim process. Earlier, our Service Level Agreement was 4-5 days and Kapture is playing a vital role in helping us complete them within 2 days.
Varun Karunananth
Varun Karunananth
Download Case Study1000+ Businesses have empowered and personalized their CX like never before.
Talk to our Product Squad1000+ Businesses have empowered and personalized their CX like never before.
Talk to our Product SquadEncrypt sensitive data and mask PHI/PPI information so that your support team can access only necessary information.
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