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One of the Most Loved CX Platforms Out There

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Tailor-Made for Your Industry

Built-in customizations for diverse industry verticals. From Travel to Retail, Fintech, and more, Kapture offers unparalleled customization options.

Retail
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Contact center management for online and offline stores. CX partner for all leading ecommerce giants.

BFSI
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Trusted CX partner for leading Banks, FinTech, Insurers and NBFCs.

Consumer-Durables
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Manage after sales services, field agents and service center operations.

Travel
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Trusted CX partner for airlines, cruises and online travel aggregators.

Tailor-Made for Your Industry

Built-in customizations for diverse industry verticals. From Travel to Retail, Fintech, and more, Kapture offers unparalleled customization options.

Reduce Cost & Drive Efficiency

Significantly improve key metrics that elevate contact center efficiency & cost-effectiveness by bringing everything on a unified platform

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Loved by 1000+ Enterprises

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Loved by 1000+ Enterprises

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Do More With a Lean Team

Unleash the power of a feature-rich platform, empowering both support teams and customers to achieve more.

Agent Assistant Bot
Agent Assistant Bot

A friendly chatbot guides agents to quality resolutions from day one. Ensure consistent communication and quality resolutions across large teams.

Customer 360 View
Customer 360 View

Empower agents with the complete ticket context and past ticket summaries, so they don't have to wait for customers to explain everything.

Knowledge Management
Knowledge Management

Help internal teams understand your product/service better through a well-stocked access-based repository of information.

Do More With a Lean Team

Unleash the power of a feature-rich platform, empowering both support teams and customers to achieve more.

Agent Assistant Bot
Agent Assistant Bot

A friendly chatbot guides agents to quality resolutions from day one. Ensure consistent communication and quality resolutions across large teams.

Customer 360 View
Customer 360 View

Empower agents with the complete ticket context and past ticket summaries, so they don't have to wait for customers to explain everything.

Knowledge Management
Knowledge Management

Help internal teams understand your product/service better through a well-stocked accessbased repository of information.

Hyper-personalized CX at every Step

Harness the power of generative AI for personalized, contextual, and intelligent support at scale. Deliver unique resolutions to each customer based on their profile, purchase history, recent actions, and more.

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Hyper-personalized-CX-at-every-Step-image
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Better Automation, Lesser Work

Automate ticket escalation to minimize SLA breaches. Prioritize and assign support tickets based on agent availability, skills, zip code, product category, and more to optimize efficiency during peak hours.

Unleash the Power of Automation:

ML-backed-platform

Auto escalate tickets based on preset conditions

Create ticket queue's and workflows

Create ticket queue's and workflows

Skill, region, product based ticket routing capability

Skill, region, product based ticket routing capability

Drag-and-drop functionality to effortlessly create automations

Drag-and-drop functionality to effortlessly create automations

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Easy to Migrate and Deploy

Hassle-free Migration

Hassle-free Migration

In-house implementation team to migrate data from legacy sources and other CRMs. No need to involve 3rd party implementation partners.

Future Proof Tech

Future Proof Tech

Kapture Platform is a multi-tenant architecture cloud solution with multiple components that work cohesively to provide Enterprise solutions.

Dedicated Account Manager

Dedicated Account Manager

Your dedicated account manager ensures swift implementation of requirements, delivering exceptional customer support

Easy to Migrate and Deploy

Seamless

API Integrations

1000+ out-of-the-box Enterprise API integrations to centralize the entire support operation by bringing everything together. When data flows this seamlessly, your agents become extraordinary.

API Integrations
API Integrations

Success Story

Success Story

Move beyond the Ordinary

1000+ Businesses have empowered and personalized their CX like never before.

Talk to our Product Squad

Move beyond the Ordinary

1000+ Businesses have empowered and personalized their CX like never before.

Talk to our Product Squad
Scale with Confidence

Enterprise-grade Security & Compliance

Encrypt sensitive data and mask PHI/PPI information so that your support team can access only necessary information.

Enterprise-grade Security & Compliance
Enterprise-grade Security & Compliance